Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline

Terri Whitcraft

Grand Rapids,NE
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.
Marie Curie

Summary

Organized, logistical and analytical thinker with a strong background in process improvement and extensive experience in healthcare operations. Successfully designed, implemented and managed several projects across multiple facilities including coordination with stakeholders. Resulting in significant cost reduction, and improved employee engagement and satisfaction. Excited to work in Project Management with concentration in Process Improvement and Continuous Improvement.Personable, organized and self-reliant quick responder and innovator that identifies solutions to reverse high-liability projects through to timely completion.

Overview

28
28
years of professional experience
1
1
Certification

Work History

EMI, Coordinator

Corewell Health
01.2019 - Current
  • Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
  • Facilitated cross-functional projects created to analyze and design sequence of operations and workflow to improve execution.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Completed physical inventory counts each month.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Developed and implemented inventory management strategies for improved stock flow.
  • Performed data entry and completed proper paperwork.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Collaborated with procurement team to establish steady supply of inventory.
  • Managed complex equipment storage operations while effectively partnering with intermediary departments to complete projects.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
  • Gathered and organized materials to support operations.

Inventory Control Coordinator

Corewell Health
Grand Rapids, MI
07.2017 - 01.2019
  • Coordinate all Emergency Department purchases as it relates to patient care and distribution of supplies with primary focus on best practice in patient care
  • Perform daily checks on equipment used for patient care
  • Audit product utilization and establish/maintain supply levels that meet both cost effectiveness and patient quality standards
  • Create standard work for new equipment and update existing standard work when policies/procedures are refined/updated
  • Coordinate and monitor Unit Aides
  • Coordinate with multiple emergency departments within system for product standardization and new product/equipment roll-out
  • Assess operations and made key suggestions to implement more cost-effective processes and lean principles
  • Resolve issues and escalated major concerns to department head
  • Responds quickly to employee concerns and complaints, typically within 24-48 hours
  • Completed physical inventory counts each month
  • Recorded information, shortages, and discrepancies to keep records current and accurate
  • Performed data entry and completed proper paperwork
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Monitored and adjusted inventory levels to meet customer needs and demands
  • Developed inventory reports to provide management with comprehensive data on inventory levels
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory
  • Implemented systems for tracking and managing stock levels with accuracy and precision
  • Collaborated with procurement team to establish steady supply of inventory

Nursing Technician/Unit Secretary

Corewell Health
Grand Rapids, MI
10.1995 - 07.2017
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Basic clerical duties and skills
  • Attended to patients in 67-bed unit, continuously checking on needs and maintaining high standards of patient care
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.

Education

Bachelor of Business Administration - Project Management

Southern New Hampshire University, Hooksett, NH
2019

Associates of Arts -

Grand Rapids Community College, Grand Rapids, Mi
2006

Skills

  • Extremely Organized
  • Project/Product Management
  • Six Sigma/Lean
  • Skilled in Microsoft Office
  • Skilled in Methodologies
  • Exceptional Verbal and Written Communication Skills
  • Teamwork/Leadership Skills
  • Strategic planning
  • Attention to detail
  • Project Management
  • Time Management
  • Strategic Planning
  • Budgeting and Cost Control
  • Complex Problem-Solving
  • Six Sigma Methodologies
  • Special Projects
  • Process Improvement Solutions

Certification

Bronze Certification, 2015 

PMP Certification, In progress 

Six Sigma, In progress

Accomplishments

  • Charge Capture Project - Created a project based off of A3 – Increase charging of products used in patient care and decrease lost revenue from chargeable products (Starting state 33% with a revenue variance of $100,00 – Current state 95% with a revenue variance of $32,000)
  • Product Standardization Project - Create product standardization Excel workbook for 11 Spectrum Health Emergency Departments. Allows for increased patient satisfaction and utilizing best practice in continuing patient care - Excel Workbook created to define products, par, and usage of each product in each department - Bi-weekly meetings with stakeholders to determine what products are to be used in all emergency departments - Bi-weekly reports sent to all stakeholders citing products to removed, added, kept and revenue variances from changes
  • Set cost saving schedule by evaluating product usage bi-monthly. This scheduled allowed for a significant decrease in revenue spent and decreased overstock of product
  • Collaborated with team member in multiple Rapid Improvement Events - Scope of event defined including current state/future state - 3-5 day event including identification of root issues, plan, experimentations of plan, revision and implementation of new plan
  • 6S Committee Chair 2015-Present
  • Created and implemented multiple standard works
  • Used Microsoft Excel to develop inventory tracking spreadsheets

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

EMI, Coordinator - Corewell Health
01.2019 - Current
Inventory Control Coordinator - Corewell Health
07.2017 - 01.2019
Nursing Technician/Unit Secretary - Corewell Health
10.1995 - 07.2017
Southern New Hampshire University - Bachelor of Business Administration, Project Management
Grand Rapids Community College - Associates of Arts,

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Terri Whitcraft