Terrin Blondell
Pittsfield,MA
Summary
Dynamic hospitality professional with more than 10 years in the hotel, marketing anf food industries. Creative and innovative team player with strong interpersonal skills.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/HR Manager
Sugar Hill Assisted Living (Bane Care LLC)
Pittsfield, MA
04.2024 - Current
- Updated contact lists in real-time based on employee status changes.
- Entered and organized data using Microsoft Excel and similar software.
- Facilitated interdepartmental communication to enhance collaboration.
- Managed confidential documents according to established protocols.
- Developed filing systems for secure storage of sensitive records.
- Processed invoices efficiently using accounting software applications.
- Ensured optimal functionality of office equipment, including printers and copiers.
- Provided comprehensive administrative support to executive team, managing schedules and meetings.
Food Service Director/HR Assistant/Clinical Scheduler
Springside Skilled Care & Rehab (Bane Care LLC)
Pittsfield, MA
09.2022 - 04.2024
- Managed food service operations, budget administration, and cost control to achieve financial targets.
- Developed new menu options by collaborating with head chef using resident feedback.
- Executed preventive maintenance and repairs, ensuring optimal equipment functionality.
- Maintained cleanliness and organization of food products to adhere to quality standards.
- Oversaw food preparation and presentation in compliance with established quality protocols.
- Scheduled staff shifts and managed payroll records for hourly employees effectively.
- Provided leadership and mentoring to new hires on company programs and expectations.
- Monitored safety procedures to promote safe working conditions throughout the facility.
Food Service Director (Seaonal)
Brock & Co.
Becket, MA
06.2022 - 08.2022
- Managed food service, costs and budget administration to keep operations in line with financial targets.
- Trained workers in food preparation and cleaning roles to facilitate restaurant operations.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients, along with corporate recommendations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw operations for high-volume facility managing 1500 daily meals.
Assistant Branch Manager
Restaurant Depot
Albany, NY
07.2021 - 06.2022
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised 47 branch team members and provided management with suggestions regarding performance assessments.
- Trained and mentored highly effective teams to meet corporate service standards.
- Developed strategy to achieve target sales goals.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Maximized sales potential by training new members in improved sales strategies.
- Implemented operational improvements to increase efficiency and reduce labor costs.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
PM 1 & PM 2 Winder Operator
Onyx Specialty Papers
Lee, MA
09.2020 - 04.2021
- Maintained vital business function throughout unexpected events and managed disaster recovery.
- Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials and means.
- Studied existing procedures and policies to offer optimal leadership to employees and winder operations when standing in for absent managers.
- Inputted customer data into Epicore system, safeguarding financial and personal information to avoid breaches.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Cross-trained in every store role to maximize operational knowledge.
Assistant Store Manager
Gap Factory
Lee, MA
09.2018 - 08.2020
- Increased sales by 3% over the last financial quarter
- Achieved 20% increase in brand card and reward loyalty and other targeted goals
- Conducted 3 month performance reviews to organize training and development for staff
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
- Assessed, optimized and elevated operations to target current and expected demands
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
- Processed credit and debit card payments and returned proper change for cash purchases
- Coached and developed store associates through formal and informal interactions
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes
Assistant Store Manager
Sears LLC
Lanesboro, MA
05.2017 - 02.2018
- Mentored the team on effective upselling and cross-selling techniques.
- Processed credit and debit card payments and returned the proper change for cash purchases.
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Recruited, interviewed and hired individuals who demonstrated passion and dedication and would add value to the team.
- Efficiently addressed customer issues to ensure quick and successful resolution.
- Processed shipments and maintained organized stock shelves.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.
- Recruited, hired, developed and retained retail talent for the company.
- Managed team of 18+ employees concentrated in Hardlines.
- Built and maintained effective relationships with peers and upper management.
- Offered direction and gave constructive feedback to motivate team members.
- Held each team member accountable for achieving brand and performance goals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Marketing Ambassador
Rivers Casino & Resort
Schenectady, NY
01.2017 - 04.2017
- Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
- Drafted and proofread marketing, advertising and website copy that was engaging and successful in conveying branding ideas.
- Created innovative and unique product branding strategies.
- Oversaw consistent application of company standards for all marketing collateral.
- Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
- Targeted customers for campaigns and identified appropriate marketing channels.
- Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.
- Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
- Developed contingency plans and alternative solutions for all projects.
Subsitute Guest Service Agent
Lotte New York Palace
New York, NY
08.2016 - 11.2016
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Educated customers on product and service offerings.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Responded to guests, including email, telephone and in-person inquiries.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Answered guest inquiries regarding hotel offerings and services.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Processed an average of 300 transactions each day in a timely manner.
- Offered exceptional customer service to differentiate and promote the company brand.
- Communicated information to customers about product quality, value and style.
Subsitute Bellman/Doorman
The Park Lane Hotel
New York, New York
07.2016 - 08.2016
- Greeted visitors upon arrival at the hotel in a pleasant manner.
- Transferred suitcases, bags, and other items from cars, limos and other vehicles and the main lobby to and from guest rooms by using a cart.
- Escorted travelers to and from guest rooms and assisted with their luggage and bags.
- Immediately responded to guest concerns and requests and ensured that issues were handled quickly.
- Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
- Offered guests details regarding the hotel’s amenities, local arts, and culture, nightlife, dining options, attractions, and museums.
- Explained operational hotel room features to guests including how the TV remote, heating/cooling, WiFi access, and locks worked.
Front Office Coordinator/Assstant Night Manager/Night Auditor
The Algonquin Hotel
New York, NY
05.2006 - 02.2016
- Processed guest payments for room charges, food and beverage charges and phone charges.
- Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability(e.g. achieving yearly goal of $22,847.00 within 6 months).
- Targeted focus on building meaningful relationships with guests to facilitate an increase overall guest satisfaction(e.g. overall guest satisfaction for 2014 YTD 60.4%, 2015 YTD 65.4% and check in experience went from 2014 YTD 72.2% to 2015 YTD 78.1%).
- Recommended top dining and entertainment options for guests in the Manhattan area.
- Balanced all rebates and other miscellaneous charges.
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Monitored room availability using MARSHA. Processed credit card transactions during the checkout process.
- Supervised 6 front desk staff. Greeted all guests in a courteous and professional manner.
- Fostered strong working relationships with all hotel departments.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Maintained accurate records of all incoming and outgoing correspondence.
- Provided administrative support to front office team members.
- Assisted with ordering supplies as needed.
- Managed front desk operations during shifts worked.
- Processed payments from clients in a timely manner.
- Prepared invoices, letters, memos, and other documents as required by management.
- Responded to customer inquiries via telephone or email in a professional manner.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Organized meetings between staff members on behalf of management.
- Attended training sessions to stay updated on new policies and procedures.
- Performed administrative support tasks, completing duties within required timeframes.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Tracked office expenditures and managed office contracts, keeping meticulous transaction records.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Maintained records of employee attendance, overtime hours, tips received.
Sales & Warehouse Supervisor
Puma North America
New York, NY
09.2004 - 05.2006
- Described use and operation of merchandize to customers.
- Received and processed cash and credit payments for in-store purchases.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.Verified that all merchandizing standards were maintained on a daily basis.
- Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.
- Unloaded, picked, staged and loaded products for shipping.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Oversaw hiring and training of 6 new employees each quarter.
- Resolved service issues in a timely manner, including coordinating and processing returns.
- Oversaw warehousing and storage practices and housekeeping.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Rotated stock by code and receiving date.Worked at a rapid pace to meet tight deadlines.
- Verified and recorded the count and condition of cargo received.
Education
Allergen Certified - Food Service Management
ServSafe
Online10.2023
Athletic Trainig Certification - Physical Education
Augusta State University
1998
Associate of Arts - Recreation & Leisure Studies
Young Harris College
1997
Skills
- Public relations expert
- Quality leadership
- Superior writer and editor
- Excellent written and verbal communicator
- Customer service-oriented
- Deadline-driven
- Enthusiastic team player
- Self-directed
- Problem solving
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Interests
Volunteer for Big Brother, Big Sister of NY.
Practice Wing Chung and Cross Fit training
Work with The Mayor's Alliance in conjunction with Algonquin hotel in raising funds for the care adoption of mistreated or abandoned animals
Timeline
Administrative Assistant/HR Manager
Sugar Hill Assisted Living (Bane Care LLC)
04.2024 - Current
Food Service Director/HR Assistant/Clinical Scheduler
Springside Skilled Care & Rehab (Bane Care LLC)
09.2022 - 04.2024
Food Service Director (Seaonal)
Brock & Co.
06.2022 - 08.2022
Assistant Branch Manager
Restaurant Depot
07.2021 - 06.2022
PM 1 & PM 2 Winder Operator
Onyx Specialty Papers
09.2020 - 04.2021
Assistant Store Manager
Gap Factory
09.2018 - 08.2020
Assistant Store Manager
Sears LLC
05.2017 - 02.2018
Marketing Ambassador
Rivers Casino & Resort
01.2017 - 04.2017
Subsitute Guest Service Agent
Lotte New York Palace
08.2016 - 11.2016
Subsitute Bellman/Doorman
The Park Lane Hotel
07.2016 - 08.2016
Front Office Coordinator/Assstant Night Manager/Night Auditor
The Algonquin Hotel
05.2006 - 02.2016
Sales & Warehouse Supervisor
Puma North America
09.2004 - 05.2006
Allergen Certified - Food Service Management
ServSafe
Athletic Trainig Certification - Physical Education
Augusta State University
Associate of Arts - Recreation & Leisure Studies
Young Harris College