Summary
Overview
Work History
Education
Skills
Certification
Leadership Volunteer Activities
Affiliations
Timeline
Generic
Terrin Regis

Terrin Regis

Brooklyn,NY

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Most importantly I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

Prompt Innovations
Valley Stream, NY
12.2023 - Current
  • Finding and managing different places for my team to give service
  • Overseeing scheduling, payroll for company
  • Responsible for own self-improvements & making sure that each client receives exceptional service
  • Help run, supervise interview/hiring process
  • Balance clients' leads with associated risks/interests of firm
  • Able to recognize issues/problems; determine best solutions to effectively engage.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Presented product features and advantages to potential customers during sales meetings.
  • Collaborated with marketing team to develop promotional materials for clients.

Medical Receptionist Supervisor/Administrative Assistant

Olgam Life Plasma Donation Center
Queens, NY
11.2022 - 01.2023
  • Supervised team of medical receptionists, providing guidance and training on office procedures and protocols.
  • Developed and implemented policies to ensure efficient workflow and patient satisfaction.
  • Scheduled staff shifts, monitored attendance, and evaluated employee performance.
  • Provided customer service support to patients in person or over the phone.
  • Resolved customer issues quickly by responding to inquiries in a timely manner.
  • Created monthly reports summarizing patient visits, revenue generated, and staff performance metrics.
  • Assisted with hiring qualified personnel for medical receptionist positions.
  • Conducted regular meetings with staff to discuss new procedures or changes in policy.
  • Updated electronic scheduling system with appointments, cancellations, or rescheduling requests.

Construction Administrative Assistant/Executive Assistant

DC Construction LLC
Brooklyn, NY
04.2020 - 06.2021
  • Greeted visitors, answered telephones and provided general administrative support.
  • Maintained filing systems and updated project documentation.
  • Assisted with the preparation of contracts, bids, change orders and other related documents.
  • Prepared daily reports for construction projects.
  • Coordinated meetings, scheduled appointments and maintained calendars.
  • Ordered materials and supplies for construction sites as needed.
  • Ensured compliance with safety regulations on all job sites.
  • Processed invoices and handled accounts receivable and payable tasks.
  • Provided support to Project Managers in various administrative duties.
  • Managed files of project plans, drawings, specifications and related documents.
  • Organized travel arrangements for field staff as required.
  • Created purchase orders as requested by the Construction Manager.
  • Assisted with creating monthly progress reports.
  • Updated records of time sheets for all employees working onsite.
  • Scanned, filed and tracked documents related to construction projects.
  • Researched potential subcontractors for bidding purposes.
  • Reviewed blueprints to ensure accuracy of information prior to distribution.
  • Compiled weekly reports summarizing the status of construction projects.
  • Monitored inventory levels at work sites to ensure adequate supplies were available.
  • Helped coordinate activities between contractors, vendors and suppliers.

Receptionist/Office Manager

Dentistry For Adults and Children: Michael Regis, DDS
Brooklyn, NY
01.2018 - 02.2020
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Ensured accurate data entry of patient information into the office management system.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Created reports detailing daily activities, staff performance metrics, and other relevant information.

Executive Assistant

Simply Renovation LLC
Brooklyn, NY
04.2016 - 12.2018
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.

Education

Associate of Science - Accounting And Business Management

CITY COLLEGE OF TECHNOLOGY (CUNY)
300 Jay St, Brooklyn, NY 11201
08.2022

Skills

  • Account Management
  • Client Relationship Management
  • Administrative Support
  • Office Management
  • Verbal and written communication
  • Data Entry
  • Scheduling
  • Report Writing
  • Quality Assurance
  • Spreadsheet Management
  • Business Writing
  • Presentation Development
  • Invoice Processing
  • Microsoft Word / Microsoft Excel / Microsoft PowerPoint / Microsoft OneNote / Microsoft Outlook / Microsoft Publisher / Microsoft Access
  • Quickbooks
  • Project Coordination

Certification

  • OSHA 10
  • OSHA 20 (in progress)
  • NICET (National Institute for Certification in Engineering Technologies) - July 2023

Leadership Volunteer Activities

Shiloh SDA Church, Brooklyn, NY, Youth Ministry Coordinator Assistant, 05/2015, Present, Plan and organize summer youth retreats, create quarterly themes, activities, weekend itineraries, and collect funds and permission slips., Create and conduct educational programs for youth., Plan outreach programs to give out food and hygiene products to the homeless.

Affiliations

  • Musician
  • Collector
  • Gardener

Timeline

Account Manager

Prompt Innovations
12.2023 - Current

Medical Receptionist Supervisor/Administrative Assistant

Olgam Life Plasma Donation Center
11.2022 - 01.2023

Construction Administrative Assistant/Executive Assistant

DC Construction LLC
04.2020 - 06.2021

Receptionist/Office Manager

Dentistry For Adults and Children: Michael Regis, DDS
01.2018 - 02.2020

Executive Assistant

Simply Renovation LLC
04.2016 - 12.2018

Associate of Science - Accounting And Business Management

CITY COLLEGE OF TECHNOLOGY (CUNY)
Terrin Regis