TERRINA MCAFEE
Spokane Valley,WA
Summary
Summary Statement
Motivated problem solver with over 15 years of demonstrated ability to supervise, lead, follow, and serve in all
aspects of customer service operations.
Overview
8
8
years of professional experience
Work History
Dietary Services Director
Brighton Court Assisted Living
Spokane Valley , WA
2022.10 - Current
- Provide management for the dietary development ensuring quality food for the 50 room facility
- Recruit, interview, hire, train, coach, evaluate, reward, discipline when necessary and terminate kitchen employees
- Create and manage a rotating menu that reflects the and dietary needs of the residents
- Building meaningful relationships with our residents and family members.
- Ensure the dining experience created for all residents,
- including menu selection, meal preparation, meal presentation, food taste and meal service.
- Plan and prepare food items for activities, marketing and special events, as requested.
- Report any incidents or infractions to Executive Director. Develop and implement culinary procedures
- that ensure that food is ready on time and proper temperature levels are met.
- Maintain control over meal portions and food consistency.
- Estimate food requirements and controls serving portions thereby eliminating waste and leftovers.
- Assist in the preparation of meals as necessary.
- Ensure menu plans are followed at all times.
- Developing methods for determining quality and quantity of food served.
- Visit residents regularly to determine special likes and dislikes and individually tailor the Culinary
- Services Program as much as possible to meet their needs. Solicit resident feedback regarding the menus,
- thru active participation in the Food Committee. Incorporate their likes/dislikes into the menus.
- Order all food within budget guidelines and maintain accurate inventories of food on hand.
- Train other culinary personnel to only receive food orders that are correct in quality, and portion sizes.
- Process dietary changes and new diet, regular diet plans and menus to assure they are in compliance with the physician’s orders.
Dining Room Manager
Garden Plaza
Post Falls , ID
2022.02 - 2022.10
- Managed the daily operations of Garden Plaza’s dining areas to meet or exceed Five Star hospitality and service standards;
- Supervised the staff to ensure proper service standards were met
- Resolved customer complaints in a professional manner
- Developed effective schedules for servers and other kitchen staff members
- Managed all aspects of payroll processing for dining room personnel
- Implemented cost-saving measures to reduce operating expenses while maintaining high levels of quality and customer satisfaction.
ICQA Associate
Amazon Fullfillment Center GEG
Spokane Valley , WA
2020.03 - 2022.02
- Performed physical inventories and accurate cycle counts of Amazon's products
- Inspected product for signs of damage or theft
- Processed incoming goods and materials
- Executed requests from inventory
- Managed the packing of orders for shipment
Catering Event Specialist
Gonzaga University
Spokane , WA
2018.09 - 2020.01
- Developed menus, budgets, and timelines for events based on client needs and preferences
- Negotiated contracts with vendors to secure the best pricing for event supplies
- Supervised event staff to ensure quality service at all times during events.
Catering Sales Assistant/Event Supervisor
Seattle Art Museum
Seattle , WA
2016.08 - 2018.09
- Designed and pitched sales presentations in liaison with catering manager;
- Facilitated clients in planning the events, menus and seating for a memorable event;
- Prepared catering contracts and maintained updated data and files;
- Processed client payments and issued proper payment invoices;
- Executed all details of the Event by reviewing the BEO, floor plan, room set up and timelines, rental and any other requirements pertinent to their event in a timely manner;
- Greeted client and assists Banquet Captain and Event Manager with the event, working in the best interest of
- Taste regarding flow of event, layout of food stations;
- Addressed critical quality issues, which include personnel performance related to guest satisfaction, time management efficiency, room setup and turnover;
- Assisted in food and barista services when needed;
Education
High school diploma -
Mariner high school
June 1989
Servsafe, Food Handlers, CPR & First Aid
Skills
- Soft Skills:
- Customer service excellence, anticipating customers needs ,conflict, resolution, team leadership, time
- Management, Analytical thinking, and creativity in finding solutions.
- Technology summary
- CaterTrax Data-base
- ERP Database
- Oracle
- SAP Database
- Salesforce
- Social Tables
- MS Excel
- PowerPoint
- Microsoft Office
- Teams
Timeline
Dietary Services Director
Brighton Court Assisted Living
2022.10 - Current
Dining Room Manager
Garden Plaza
2022.02 - 2022.10
ICQA Associate
Amazon Fullfillment Center GEG
2020.03 - 2022.02
Catering Event Specialist
Gonzaga University
2018.09 - 2020.01
Catering Sales Assistant/Event Supervisor
Seattle Art Museum
2016.08 - 2018.09
High school diploma -
Mariner high school
Servsafe, Food Handlers, CPR & First Aid
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