Terrina McAfee
Spokane Valley,WA
Summary
A results-driven Food Service Manager with over 7 years of experience in the hospitality industry. Proven track record in managing food and beverage operations, increasing revenue and profit, and enhancing customer satisfaction. Skilled in team leadership, menu planning, and cost control.
Overview
7
7
years of professional experience
4
4
Food Service Manager
6
6
Event Management
Work History
Dietary Director
Sapphire Health Services-Brighton Court
Spokane Valley, WA
10.2022 - Current
- Building meaningful relationships with our residents and family members of Brighton Court
- Prepare and serve food in accordance with sanitary regulations, as well as with established policies and procedures, Report any incidents or infractions to Executive Director
- Develop and implement culinary procedures that ensure that food is ready on time and proper temperature levels are met, Maintain control over meal portions and food consistency
- Estimate food requirements and control serving portions thereby eliminating waste and leftovers, Assist in the preparation of meals as necessary
- Plans menu according to patterns described by law and through experience, Ensure menu plans are followed at all times, Developing methods for determining quality and quantity of food served, Visit residents regularly to determine special likes and dislikes and individually tailor the Culinary Services Program as much as possible to meet their needs
- Solicit resident feedback regarding the menus, thru active participation in the Food Committee
- Incorporate their likes/dislikes into the menus, Offer options and choices to meet their expectations, Order all food within budget guidelines and maintain accurate inventories of food on hand
- Train other culinary personnel only to receive food orders that are correct in quality, quantity and price, Process diet changes and new diets received from Health Services Director and cooperate in the therapeutic and regular diet plans and menus to assure they are in compliance with the physician's orders.
- Monitored food preparation and delivery to ensure quality standards are met.
- Coordinated the ordering of food supplies from suppliers as needed.
- Conducted regular staff meetings to review policies and procedures.
- Ensured compliance with all applicable regulations related to food service operations.
- Prepared menus, recipes, and diet plans in accordance with dietary guidelines.
- Reviewed patient charts and medical records to assess nutritional requirements for each resident or patient.
- Assisted in developing annual budgets for meal services department.
- Provided training and supervision for kitchen staff members on proper sanitation practices.
- Created reports detailing nutrition services activities, budget status, and other relevant information.
- Addressed customer complaints regarding food quality or service issues promptly.
- Developed and implemented nutrition programs for residents according to their individual needs.
- Maintained comprehensive records of inventory levels and purchases made by the facility.
- Researched new menu items to incorporate into weekly meal plans while staying within budget constraints.
Dining Room Manager
Garden Plaza
Post Falls, ID
01.2022 - 10.2022
- Managed the daily operations of the community's dining areas to meet or exceed Five Star hospitality and service standards;
- Supervised the staff to ensure proper service standards were met.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Resolved customer complaints in a professional manner.
- Developed effective schedules for servers and other kitchen staff members.
- Conducted regular performance evaluations of staff members to identify areas needing improvement or training needs.
- Managed all aspects of payroll processing for dining room personnel.
- Implemented cost-saving measures to reduce operating expenses while maintaining high levels of quality and customer satisfaction.
- Created promotional materials such as flyers, posters, menus., to attract more customers into the restaurant.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Supervised accurate meal tray set-up to ensure resident satisfaction, greeted all residents and guests and assisted them with any requests and suggestions.
ICQA Associate
Amazon Fullfillment Center GEG2
Spokane Valley, WA
01.2020 - 01.2022
- Performed physical inventories and accurate cycle counts of Amazon's products, Inspected product for signs of damage or theft, Processed incoming goods and materials, Executed requests from inventory, and managed the packing of orders for shipment
Education
General Studies, Deca Marketing
Mariner High School
Everett, WA06.1989
Skills
- Customer Relationship Management
- Administrative Experience
- Budgeting
- Event Management
- Sales & Marketing
- Event Planning
- Customer Service
- Vendor Management
- CaterTrax Data-base
- Salesforce
- Social Tables
- MS Excel
- PowerPoint
- Microsoft Office
- Training & Development
- Cash Handling
- Management
- Leadership
- Negotiation
- Nutrition Recommendations
- Distributing Meals
- Written and Verbal Communication
- Special Diets
- Diet and Activity Discussions
- Meal Planning
- Cooking Instruction
- Menu Development
Accomplishments
- Going the extra mile July 2022
Certification
Washington State Food Handlers Card
Washington State Mast Permit
CPR and First Aid
Timeline
Dietary Director
Sapphire Health Services-Brighton Court
10.2022 - Current
Dining Room Manager
Garden Plaza
01.2022 - 10.2022
ICQA Associate
Amazon Fullfillment Center GEG2
01.2020 - 01.2022
General Studies, Deca Marketing
Mariner High School
Washington State Food Handlers Card
Washington State Mast Permit
CPR and First Aid
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