Terrina Wilder
Saint Cloud,MN
Summary
Motivated and dedicated individual with a strong desire to continuously learn and contribute skills. Exceptional organizational and prioritization abilities, excelling at efficient task and assignment management. Highly effective communication skills, both verbal and written, conveying ideas and building relationships. Highly intuitive problem solver, navigating challenges with minimal guidance. Flexible and adaptable, always ready to support business needs as required.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
State Farm
Remote
07.2020 - 08.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Housekeeper
Mariott Hotel
Chicago, IL
10.2017 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Security Officer
Allied Universal Security
Chicago, IL
03.2014 - 09.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Jefferson High Alternative
Chicago, IL11.2012
Skills
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Complex Problem-Solving
- Time Management
- Multitasking and Prioritizing
- Team Support and Collaboration
- Guest Service and Support
- Professional and Courteous
- Work Planning and Organization
- Data Entry
- Microsoft 365
- General Labor
- Light Industrial
- Assembly
Timeline
Healthcare Customer Service Representative
State Farm
07.2020 - 08.2024
Housekeeper
Mariott Hotel
10.2017 - 06.2020
Security Officer
Allied Universal Security
03.2014 - 09.2017
High School Diploma -
Jefferson High Alternative