Terrina Wilder
McKinney,US
Summary
Motivated and dedicated individual with a strong desire to continuously learn and contribute skills. Exceptional organizational and prioritization abilities, excelling at efficient task and assignment management. Highly effective communication skills, both verbal and written, conveying ideas and building relationships. Highly intuitive problem solver, navigating challenges with minimal guidance. Flexible and adaptable, always ready to support business needs as required.
Overview
10
10
years of professional experience
Work History
Flex Officer
Allied Universal
03.2014 - 09.2017
- Foot Patrols All Assigned Areas And Remains Alert For Disturbances, Fires, Safety Hazards, Suspicious Acts And/Or Persons, And Other Unusual Conditions
- Performs Building Security And Safety Checks
- Receives Complaints And Performs Appropriate Investigations
- Monitor Cctvs
- Issues Visitor Passes And Temporary Parking Permits
- Performs Main Entrance Duty
- Prepares Written Accident Reports And Other Reports As Required
- Ensures All Equipment Is Properly Maintained
- Adheres To Required Property Control Policies And Procedures
- Performs Other Duties As Assigned
Healthcare Customer Service Representative
Teleperformance
10.2017 - 06.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Housekeeper
Marriott
07.2021 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Jefferson High Alternative
Chicago, IL11.2012
Skills
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Complex Problem-Solving
- Time Management
- Multitasking and Prioritizing
- Team Support and Collaboration
- Guest Service and Support
- Professional and Courteous
- Work Planning and Organization
- Data Entry
Timeline
Housekeeper
Marriott
07.2021 - 07.2024
Healthcare Customer Service Representative
Teleperformance
10.2017 - 06.2021
Flex Officer
Allied Universal
03.2014 - 09.2017
High School Diploma -
Jefferson High Alternative
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