Terrinae Wilkes
Lehigh Acres,United States
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
14
14
years of professional experience
Work History
Assistant Office Manager
Florida Cancer Specialists & Research Institute
07.2019 - 02.2024
- Address and resolve any operational challenges that may arise in the office
- Ensure compliance with relevant laws, regulations, and company policies
- Oversee office maintenance and safety procedures, ensuring a clean and safe working environment
- Assist with HR-related tasks, such as recruiting, onboarding, maintaining employee records, and handling basic HR inquiries
- Excellent communication skills, both verbal and written.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Team Lead Patient Service Specialists
Florida Cancer Specialists & Research Institute
12.2018 - 07.2019
- Addressing customer complaints or concerns professionally and escalating issues to the appropriate personnel if necessary
- Effectively managing multiple tasks and responsibilities simultaneously to ensure efficient front office operations
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Service Specialist
Florida Cancer Specialists & Research Institute
06.2018 - 12.2018
- Handling check-out procedures, collecting payments, and issuing receipts or invoices as needed.
- Took copayments and compiled daily financial records.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Office Manager/Certified Medical Assistant
Specialists In Urology
05.2014 - 05.2018
- Oversee and provide administrative support to various departments, including handling correspondence, managing calendars, and organizing meetings
- Manage the day-to-day operations of the office, including coordinating office resources, supplies, and equipment
- Assist with HR-related tasks, such as recruiting, onboarding, maintaining employee records, and handling basic HR inquiries
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Records Coordinator
Specialists In Urology
08.2010 - 05.2014
- Organize and maintain patient medical records, ensuring they are accurate, complete, and up to date
- Enter patient information, medical history, diagnoses, treatment plans, and other relevant data into electronic health record (EHR) systems or paper-based charts
- Ensure that patient records are handled in compliance with privacy regulations such as HIPAA (Health Insurance Portability and Accountability Act) to maintain patient confidentiality
- Process requests for patient records from authorized individuals or organizations, ensuring proper authorization and following legal guidelines.
Education
Associate of Science - Medical Assistant and X-Ray Technician
Heritage Institute
Fort Myers, FLMaster's in Healthcare Administration -
Rasmussen College
Fort Myers12.2021
Bachelor of Science in Healthcare Management -
Rasmussen College
Fort Myers, FL06.2015
Skills
- Epic
- Staff Training
- Greenway
- Microsoft Office Suite
- Healthcare Operations Management
- Medical Billing
- Workday
- OncoEMR
- SyncHR
- Payroll and budgeting
- HR policies and procedures
- Phlebotomy
- Administering Medications
- Medical terminology knowledge
Timeline
Assistant Office Manager
Florida Cancer Specialists & Research Institute
07.2019 - 02.2024
Team Lead Patient Service Specialists
Florida Cancer Specialists & Research Institute
12.2018 - 07.2019
Patient Service Specialist
Florida Cancer Specialists & Research Institute
06.2018 - 12.2018
Office Manager/Certified Medical Assistant
Specialists In Urology
05.2014 - 05.2018
Medical Records Coordinator
Specialists In Urology
08.2010 - 05.2014
Associate of Science - Medical Assistant and X-Ray Technician
Heritage Institute
Master's in Healthcare Administration -
Rasmussen College
Bachelor of Science in Healthcare Management -
Rasmussen College