Terrini Straughter

Directs and supervises associates engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensures weekly schedules are prepared to provide proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trains associates on visual merchandising techniques to ensure store is maintained at all times.Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential. Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. Prepares and oversees physical inventories, ensuring proper accounting of receipts and outflows of merchandise. Manages the general operations of the store ensuring that the store is in working order and adequately supplied to ensure safe and efficient operations. Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls. Recruits, hires, and develops store associates; prepares and conducts all performance appraisals and evaluations; interprets Key Performance Indicator reports and delivers coaching as needed.Other duties as assigned/required.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Remedied issues and conflicts among workers using negotiation and active listening.
• Oversaw training and onboarding process for all newly hired employees within [Name of Department].
• Mentored and supported [Number] [Type] department employees to create strong workplace culture.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Coordinated resources from stakeholders and mapped out project deliverables.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Mentored team members to enhance professional development and accountability in workplace.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored security to protect employees, customers and property.
• Developed strategy to increase sales and drive profits.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Reviewed sales and gross profit report to assess company efficiency.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created employee schedules to align coverage with forecasted demands.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed senior-level personnel working in marketing and sales capacities.

Verified and shipped out merchandise on a conveyor belt on fast pace level. Pulled merchandise from stock area and bulk area using RF scanners. Replenished the merchandise at the end of the day.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken.Check to ensure that appropriate changes were made to resolve customer’s problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken.Check to ensure that appropriate changes were made to resolve customer’s problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken.Check to ensure that appropriate changes were made to resolve customer’s problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken.Check to ensure that appropriate changes were made to resolve customer’s problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well actions taken.Check to ensure that appropriate changes were made to resolve customer’s problems in a call center environment. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.