Terrinicyia Dixon
College Park,GA
Summary
A qualified customer engagement specialist. Who has dedicated over 15 years of experience in customer service and team building management. My areas of expertise include customer support, team support, facility management and operation handling and management. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
Work History
CNA Student
Home Care Aid
2023.11 - Current
- Improved patient comfort by providing compassionate and empathetic care.
- Assisted patients with daily living activities for enhanced quality of life.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Distributed patient education materials to support condition and recovery understanding.
- Transported patients between medical appointments with professional, punctual service.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Restaurant Manager
Wendys Old Fashioned Hamburgers
2018.04 - 2023.09
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
Environmental Services Housekeeper
Grady Memorial Hospital
2016.01 - 2018.07
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Cleaned elevators, glass, and planters in public areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Customer Service Manager
Walmart
2013.02 - 2015.11
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
BBA - Nursing
Georgia State University
Atlanta, GA05.2025
Skills
- Physical Assessments
- Basic Life Support
- Feeding Assistance
- Vital Signs Monitoring
- Schedule Coordination
- Menu Development
- Customer Engagement
- Operations Management
- Staff Management
- Inventory Control and Record Keeping
- Point of Sale (POS) System Operation
- Trained in Performance and Wage Reviews
- Commercial Equipment Operations
- Infection Control
- Room Preparation
- Hazardous Chemical Training
Timeline
CNA Student
Home Care Aid
2023.11 - Current
Restaurant Manager
Wendys Old Fashioned Hamburgers
2018.04 - 2023.09
Environmental Services Housekeeper
Grady Memorial Hospital
2016.01 - 2018.07
Customer Service Manager
Walmart
2013.02 - 2015.11
BBA - Nursing
Georgia State University
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