Terrinova Castex
Houston,TX
Summary
Dynamic and adaptable professional with a rich background spanning from creative hair styling at Old School With A Twist Barber Studio to ensuring customer satisfaction in high-stakes environments like SkyWest Airlines. Excelled in client consultation and creative vision, achieving significant repeat business through exceptional service and skillful negotiations. Demonstrates a unique blend of artistic talent and interpersonal finesse.
Overview
2025
2025
years of professional experience
Work History
Hair Braider/Stylist
Old School With A Twist Barber Studio
- Created beautiful braiding styles to accentuate client faces.
- Created updos for formal occasions and photography sessions.
- Supported and kept in touch with clients to accomplish Number% repeat clientele.
- Styled locs, twist and extensions for up to Number clients per day.
Flight Attendant
SkyWest Airlines
03.2015 - 09.2024
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Used excellent customer service skills in addressing passengers' needs.
Accounts Receivable Clerk
Allstar Systems
10.1997 - 03.1999
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Cashier/Supervisor
The Beauty Supply Store
05.2014 - 03.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Education
Certification Of Technical Studies/License - Hair Weaving And Braiding
Jay’s Barber And Beauty School
Houston, TX04.2003
Certificate Of Technical Studies - Certified Nursing Assistant
Lafayette Regional Technical Institute
Lafayette, LA03.1992
Skills
- Braiding techniques
- Hair styling
- Twist extensions
- Client consultation
- Creative vision
- Sanitation practices
Timeline
Flight Attendant
SkyWest Airlines
03.2015 - 09.2024
Cashier/Supervisor
The Beauty Supply Store
05.2014 - 03.2015
Accounts Receivable Clerk
Allstar Systems
10.1997 - 03.1999
Hair Braider/Stylist
Old School With A Twist Barber Studio
Certification Of Technical Studies/License - Hair Weaving And Braiding
Jay’s Barber And Beauty School
Certificate Of Technical Studies - Certified Nursing Assistant
Lafayette Regional Technical Institute
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