Terriona Adams
Beachwood,OH
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Clinical Concierge Support Specialist
Sterling Talent Solutions
Independence, OH
09.2019 - Current
- Completed necessary reports and documentation on time and to specifications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Schedule patients for their drug and health screenings.
- Connect with clinics/vendors to obtain patient results from their clinic visit.
- Work closely with health care agencies to get candidates cleared to start working.
Customer Service Representative
CVS Health
Solon, OH
06.2016 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.
- Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
Education
High School Diploma -
K12 OHIO VIRTUAL ACADEMY
Maumee, OH06.2015
Skills
- Medical Terminology
- Problem Resolution
- Lab Reports
- HIPAA Guidelines
- Microsoft Excel
- Electronic Medical Records Management
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Strong Analytical and Problem-Solving Skills
- Data Entry and Maintenance
Timeline
Clinical Concierge Support Specialist
Sterling Talent Solutions
09.2019 - Current
Customer Service Representative
CVS Health
06.2016 - 02.2019
High School Diploma -
K12 OHIO VIRTUAL ACADEMY
Similar Profiles
Daryll FelipeDaryll Felipe
Verification Specialist at Sterling Talent Solutions Philippines, Inc.Verification Specialist at Sterling Talent Solutions Philippines, Inc.
Michelle NicholsMichelle Nichols
Vice President of Product- Public Records at Sterling Talent SolutionsVice President of Product- Public Records at Sterling Talent Solutions
LEILA SANVICTORESLEILA SANVICTORES
Client Success Associate at Sterling Talent Solutions a First advantageClient Success Associate at Sterling Talent Solutions a First advantage
JACOBE BASCUGUINJACOBE BASCUGUIN
SR. SALESFORCE SYSTEM ADMINISTRATOR at STERLING TALENT SOLUTIONSSR. SALESFORCE SYSTEM ADMINISTRATOR at STERLING TALENT SOLUTIONS
Spencer StoneSpencer Stone
Clerical Assistant at LPL FinancialClerical Assistant at LPL Financial