Terriona Smith
Richmond,IN
Summary
Outgoing Fast Food Worker with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kfc Taco Bell
Fast Food
RICHMOND, IN
02.2021 - 12.2021
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Reduced customer wait times by quickly operating customer window and sales register.
Biglots
Sales Associates
Richmond , IN
05.2020 - 02.2021
- Onboarded new temps by entering into [Software] and setting up in time clock.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with [Type] customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Frischs
Food Basics
Lexington, KY
01.2020 - 05.2020
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication.
- Handled [Number] calls per day to address customer inquiries and concerns.
Dennys
Server Jobs
Lexington, KY
07.2018 - 05.2019
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Justice for Girls
Clothing Store
Lexington, KY
06.2016 - 12.2016
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Developed and promoted firm online systems and liaised with users to gather feedback.
- Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
Education
High School Diploma -
South Floyd
Hi Hat Kentucky05.2016
Skills
- Cash Drawer Operations
- Covid Symptom Screening
- Critical Thinking
- Stocking and Replenishing
- Safe Food Handling
- Stocking and Replenishment
- Food and Beverage Service
- Customer Service
- Cleaning and Sanitizing
- Payment Processing
- Packaging and Labeling
- Multitasking and Organization
- Food Packaging and Labeling
Accomplishments
- Promoted to Crew Shift Leader after less than four months of employment.
- Won "Employee of the Month" award each month for three months in a row.
- Resolved product issue through consumer testing.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Kfc Taco Bell
Fast Food
02.2021 - 12.2021
Biglots
Sales Associates
05.2020 - 02.2021
Frischs
Food Basics
01.2020 - 05.2020
Dennys
Server Jobs
07.2018 - 05.2019
Justice for Girls
Clothing Store
06.2016 - 12.2016
High School Diploma -
South Floyd
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