Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERRIONA STARKS

Shreveport,LA

Summary

Experienced Customer Service professional adept at resolving inquiries and delivering excellent support. Strong communication and problem-solving skills. Committed to providing a positive customer experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

StarTek
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Claims Customer Service Representative

Sedgwick CMS
10.2022 - 10.2023
  • Articulate product value to prospective customers and support policyholders
  • Review and adjust customer coverage levels to address and resolve customer conflicts
  • Respond to customer requests for products, services, and company information
  • Provide primary customer support to internal and external customers
  • Document customer interactions to maintain records and elevate service quality
  • Propose settlements for uncomplicated issues to resolve claims.

Customer Service Representative/Call Center

Telepeformance USA
12.2021 - 11.2022
  • Provided direct, high-quality support to customers through telephone, mail, and email
  • Processed ACH and debit card transactions, courtesy pay, NSF, and return items
  • Handled periodic payments and transfers accurately and in a timely manner.

Team Member

Whatabuger
08.2021 - 12.2021
  • Quickly learned required tasks to maximize performance
  • Maintained excellent workplace cleanliness around equipment to enhance safety and productivity
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Implemented performance, quality, and efficiency measures to achieve production goals.

Sandwich Artist

Subway
01.2021 - 04.2021
  • Kept customer and food preparation areas clean and well-organized
  • Stored food properly to prevent spoilage, cross-contamination, and illnesses
  • Delivered superior customer service focused on quality and meeting customer needs
  • Completed opening, closing, and shift change tasks following company guidelines.

Education

High School Diploma -

Woodlawn Leadership Academy
Shreveport, LA
05.2021

Skills

  • Record Keeping
  • Quality Focus
  • Adaptability
  • Food Safety
  • Training
  • Safety
  • Efficiency
  • Communication
  • Process Management
  • Claims Handling
  • Customer Service

Timeline

Customer Service Representative

StarTek
12.2023 - Current

Claims Customer Service Representative

Sedgwick CMS
10.2022 - 10.2023

Customer Service Representative/Call Center

Telepeformance USA
12.2021 - 11.2022

Team Member

Whatabuger
08.2021 - 12.2021

Sandwich Artist

Subway
01.2021 - 04.2021

High School Diploma -

Woodlawn Leadership Academy
TERRIONA STARKS