Experienced Customer Service professional adept at resolving inquiries and delivering excellent support. Strong communication and problem-solving skills. Committed to providing a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
StarTek
12.2023 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Claims Customer Service Representative
Sedgwick CMS
10.2022 - 10.2023
Articulate product value to prospective customers and support policyholders
Review and adjust customer coverage levels to address and resolve customer conflicts
Respond to customer requests for products, services, and company information
Provide primary customer support to internal and external customers
Document customer interactions to maintain records and elevate service quality
Propose settlements for uncomplicated issues to resolve claims.
Customer Service Representative/Call Center
Telepeformance USA
12.2021 - 11.2022
Provided direct, high-quality support to customers through telephone, mail, and email
Processed ACH and debit card transactions, courtesy pay, NSF, and return items
Handled periodic payments and transfers accurately and in a timely manner.
Team Member
Whatabuger
08.2021 - 12.2021
Quickly learned required tasks to maximize performance
Maintained excellent workplace cleanliness around equipment to enhance safety and productivity
Assisted newly hired team members by explaining company procedures and safety requirements
Implemented performance, quality, and efficiency measures to achieve production goals.
Sandwich Artist
Subway
01.2021 - 04.2021
Kept customer and food preparation areas clean and well-organized
Stored food properly to prevent spoilage, cross-contamination, and illnesses
Delivered superior customer service focused on quality and meeting customer needs
Completed opening, closing, and shift change tasks following company guidelines.