Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrione Gray

Houston,TX

Summary

Highly motivated individual seeking a position in an organization where I can utilize my skills and experience to contribute to the success of the company. Organized and motivated employee able to apply time management and organizational skills in various environments.

Overview

8
8
years of professional experience

Work History

Proactive Agent

Percepta/Hybrid
11.2021 - 08.2025
  • Made daily outbound calls ensure customer were aware of any vehicle concerns
  • Created and updated case files with detailed and accurate customer information.
  • Scheduled and confirmed appointments, providing reminders and updates to clients.
  • Sent professional email communications to follow up on inquiries or provide needed information.
  • Utilized active listening to understand and address customer needs
  • . Informed customers about policies, timelines, and other important information.
  • Practiced effective time management to prioritize tasks and meet service level goals.

Customer Experience Specialist

Percepta/Hybrid
11.2021 - 10.2024
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Create cases to document our customer's concerns related to their vehicles.
  • Provided the highest level of customer support through omni-channel solutions (contact may include voice calls, emails, chat, and SMS).
  • Utilized outbound calls ensure frequent follow-ups with customers and dealerships.
  • Use excellent resources to find processes and information to help with resolving concerns.
  • Accurate disposition and documented cases.
  • Spoke via chat rooms to collaborate and discover best practices in resolving concerns.

Caregiver

BrightStar Care
06.2021 - 11.2021
  • Helping the client with daily living tasks
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Residential Support Staff

Caregiver
04.2018 - 03.2020
  • Recorded status and duties completed in logbooks for management.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.

Security Officer

Allied Universal
12.2017 - 03.2018
  • Patrolling my area, observing, reporting, scanning bar codes, helping people exit the premises.
  • Reported suspicious activities and persons to supervisor.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

Bachelor of Science - Nursing

Navarro College
Corsicana, TX
05.2015

High school Diploma - General Studies

Elsik High School
Houston, TX
05.2013

Skills

  • Customer Service
  • Communication
  • Problem-solving
  • Follow-up calling
  • Multitasking Abilities
  • Data entry
  • Inbound and outbound calling
  • Team collaboration
  • Client advocacy
  • Organizational skills

Timeline

Customer Experience Specialist

Percepta/Hybrid
11.2021 - 10.2024

Proactive Agent

Percepta/Hybrid
11.2021 - 08.2025

Caregiver

BrightStar Care
06.2021 - 11.2021

Residential Support Staff

Caregiver
04.2018 - 03.2020

Security Officer

Allied Universal
12.2017 - 03.2018

High school Diploma - General Studies

Elsik High School

Bachelor of Science - Nursing

Navarro College

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