Summary
Overview
Work History
Education
Skills
Timeline
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Terrione Griffin

Fairfax,VA

Summary

Dynamic customer service professional with extensive experience, adept in medical terminology and insurance verification. Proven track record in resolving complex billing issues and enhancing customer satisfaction. Skilled in multitasking within high-volume environments, consistently delivering clear communication and effective solutions to clients.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Pbs West
FAIRFAX, VA
10.2024 - Current
  • Facilitated collection of deposits and organized billing arrangements.
  • Worked collaboratively with internal teams to rectify billing discrepancies from insurers.
  • Upheld HIPAA standards in managing sensitive patient records.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Patient Advocate

Humana
Houston, TX
08.2022 - 08.2024
  • Handled inquiries about medical insurance plans, ensuring clarity on eligibility and claims processing.
  • Remained knowledgeable about HIPAA regulations, benefits, and medical terminology.
  • Utilized CRM software to track customer interactions and resolutions efficiently.
  • Provided comprehensive explanations of coverage and policy limitations to customers.

Education

Bachelor of Arts - English

Kennesaw State University
Kennesaw, GA
05-2026

Skills

  • Medical terminology
  • Verbal and written communication
  • Customer service
  • Medical claims and billing
  • Insurance verification
  • Multitasking and organization
  • High-volume call center

Timeline

Customer Service Representative

Pbs West
10.2024 - Current

Patient Advocate

Humana
08.2022 - 08.2024

Bachelor of Arts - English

Kennesaw State University

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