TERRIONNA JOHNSON

• Gathered data and insights from participants during telephone interviews.
• Documented records of call information.
• Administered phone interviews to survey participants.
• Coded data from participant interviews.
• Completed surveys by rechecking contact information before ending each call.
• Delivered information from script regarding surveys for on-demand phone project assignment.
• Skilled at working independently and collaboratively in a team environment.
• Conducted interviews with participants to assess eligibility.
• Followed call center protocols when notifying participants of call purpose and use of information.

• Promoted to Bank Of America Fraud*
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Fraud
• Order lost or stolen cards
• Track cards
• Assist customer with there everyday needs such as account balance, transactions, disputes etc.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Facilitated customer transactions, including deposits, withdrawals and transfers.

*Bank Of America*

• Order debit cards
• Assist customers with address changes, placing new debit card orders
• Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
• Educated customers about available services, products and bank resources.
• Answered bank phone lines and directed customers to appropriate department to address concerns.
• Addressed customer inquiries, requests and complaints with courtesy and professionalism.

• Child Care Provider
• Ensure high priority of health and safety of the children
• Establish appropriate limits to provide a fun, safe, and positive experience
• Prepare meals, supervise activities, and teach basic skills appropriate for children 1 - 4 years of age
• Set a positive example in conduct, and communicate effectively with parents.

*BEST BUY *

• Tracked customer packages, and placed / updated customer orders
• Followed policies, procedures, and guidelines to assure consistent quality.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Assisted w/t household cleaning
• Hygiene care
• Meal prep
• Meds / appt reminder