Seasoned Property Manager bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Positive and diligent Property professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 16 years of Property Management experience paired with goal-oriented and performance-minded approach. Property Manager with in-depth knowledge of income tax credits, Section 8 and recertification vouchers. Successful in collecting 100% of rent owed and managing outstanding tenant issues.
Hi, I’m
Terri R Bright
Bristol,TN
Summary
Overview
42
years of professional experience
Work History
Wyndham Worldwide CorpKingsport, TN
Assistant General Manager
03.2022 - Current
Job overview
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Organized special events such as promotions or fundraisers to drive business growth.
- Ensured that customer service standards were met or exceeded at all times.
- Prepared staff work schedules and assigned team members to specific duties.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed orders for new stock as needed.
Sante Realty Property Investments Bristol, TN
Property Manager
12.2005 - 09.2019
Job overview
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Introduced prospective tenants to types of units available and performed tours of premises
- Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Processed project change requests and performed coverage research to handle repair issues
- Maintained current contract files as prescribed by company contract policies and procedures
- Prepared specifications, solicited bids and approved subcontracts for building services
- Analyzed and evaluated monthly and quarterly financial statements
- Administered operations to handle needs of more than 300 tenants across 3 property units
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
Mountain States Health AllianceJohnson City, TN
Financial Counselor
12.1995 - 12.2004
Job overview
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts
- Identified healthcare resources and programs for patients unable to meet financial obligations
- Meticulously documented all details regarding contact with patients, providers and other individuals in system using [Software]
- Conducted interviews with patients and family members and answered questions regarding insurance benefits
- Performed duties as liaison between patient, doctor and insurance provider to ensure smooth processes
- Received and submitted customer payments to further reduce open account balances
- Produced budget tools, educational support and referrals for clients
- Answered over 30 customer communications per day via telephone, email and web chat
- Responded to client concerns and questions about credit scores and methods to improve numbers
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt
- Handled various accounting transactions
- Coordinated daily cash reconciliation in high-volume location
- Maintained friendly and professional customer interactions
Bristol Collection AgencyBristol , TN
Coordinating Collections Supervisor
04.1985 - 06.1995
Job overview
- Worked with owner to resolve credit problems, improve operations and provide exceptional customer service
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Developed team communications and information for weekly meetings
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Supervised 6 collectors in providing excellent customer service to callers requiring assistance for credit issues
WalmartBentonville, AR
Cash Office Manager
01.1982 - 06.1985
Job overview
- Counted cash in register drawer at beginning and end of shift
- Conducted inventory counts by adding each item in stock and documenting in [System]
- Answered questions about store policies and concerns to support positive customer experiences
- Learned all store positions and provided backup at key times
- Reviewed and resolved differences between accounting information and cash drawer
- Maintained customer satisfaction while handling layaway product returns quickly and professionally
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Verified over $50,000 to 100,000 of cash and credit payments daily
- Quickly and accurately counted drawers at start and end of each shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Sullivan East High SchoolBluff City, TN
High School Diploma
University Overview
MSU Tech ClassesMemphis Tn
Some College (No Degree) from Accounting And Business Management
University Overview
Skills
- Affordable housing programs knowledge
- Tenant and eviction laws
- Maintenance knowledge
- Financial budgeting and reporting
- Property tours and inspections
- Building operations
- Knowledge of building codes
- Staff management
- Exceptional oral and written communication skills
- Property management
- Marketing and advertising
- Complex problem solving
- Leasing and sales
- Administrative support
- Budgeting
- Business development
- Contract negotiation
- Menu Development
- Resource Allocation
Affiliations
Affiliations
- Enjoy anything outdoors Hiking, boating, fishing
- Sports
References
References
References available upon request.Timeline
Assistant General Manager
Wyndham Worldwide Corp
03.2022 - Current
Property Manager
Sante Realty Property Investments
12.2005 - 09.2019
Financial Counselor
Mountain States Health Alliance
12.1995 - 12.2004
Coordinating Collections Supervisor
Bristol Collection Agency
04.1985 - 06.1995
Cash Office Manager
Walmart
01.1982 - 06.1985
Sullivan East High School
High School Diploma
MSU Tech Classes
Some College (No Degree) from Accounting And Business Management
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