Terri Stadtherr
Cheney
Summary
Accomplished Distribution Manager with a proven track record at Benjamin News Group, enhancing operational efficiency and customer satisfaction. Expert in warehousing operations and inventory management, I spearheaded initiatives that significantly improved supply chain optimization. Known for fostering team growth and maintaining strong vendor relationships, my strategic approach resulted in notable achievements in logistics and customer service excellence.
Overview
24
24
years of professional experience
Work History
Distribution Manager
Benjamin News Group
03.1996 - 07.2020
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Optimized distribution processes by implementing efficient inventory management systems.
- Increased client retention by providing superior customer service.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
- Improved delivery times with strategic route planning and reallocation of resources.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Developed and managed operating budget, meeting department goals.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
- Participated in industry conferences to stay up-to-date on emerging trends, identifying opportunities for innovation within our own distribution processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
High School Diploma -
Bitburg High School
Bitburg GermanySkills
- Warehousing operations
- Operational excellence
- Supply chain optimization
- Inventory management
- Customer needs assessment
Timeline
Distribution Manager
Benjamin News Group
03.1996 - 07.2020
High School Diploma -
Bitburg High School
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