Territa Wilson
Clover,SC
Summary
Results-driven Accounts Receivable Manager experienced in financial statement review, auditing, and reporting. Well-versed in producing reports, evaluating department operations, and handling month- and year-end closings. Meticulous, conscientious, and methodical in approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Receivable Manager
BAKER & TAYLOR
03.2022 - Current
- Enhanced cash flow by implementing efficient accounts receivable processes and procedures and generating over $500,000 in revenue
- Created workflow process that has helped reduce outstanding account balances (30+ delinquent) by 60%
- Manage and oversee the Cash Application process from beginning to end
- Conducting regular reviews of credit terms and limits, assessing creditworthiness, and recommending adjustments as needed
- Provide financial leadership of the end-to-end Invoice-to-cash process for the company by overseeing the daily operations of the Accounts Receivable Department
- Analyzing customer payment trends and developing strategies to optimize cash flow and reduce days sales outstanding (DSO) balances
- Driving strategic initiatives and projects that will reduce financial risks, propel process efficiencies, system improvements, and overall performance of the department
- Excellent working knowledge of general accounting/business practices, great written and verbal communication skills, and a strong ability to analyze financial data.
Collections Manager
GLOBAL PLASMA SOLUTIONS
03.2021 - 02.2022
- Drove a productivity initiative that created an additional $450k in revenue by the active management of associate.
- Electronically deposit/process customer payments received at the corporate office location
- Created and managed monthly financial reports for accounts receivable, aged receivables, collections activities, customer payments, and other related metrics
- Managed daily banking activities such as deposits, transfers, ACH payments, wire transfers
- Managing the accounts receivable process from invoicing to payment collection, ensuring accuracy and timeliness throughout the process.
- Contacted customers by mail, fax and email concerning past due balances
- Identified overdue accounts and determined appropriate action to recover funds in a timely manner
- Updated receivables by coordinating and monitoring daily sales order processing and bank remittance transactions
- Developed and maintained relationships with customers to facilitate prompt payments
- Ensured proper documentation was collected from customers before initiating any transactions
- Provided guidance to team members on how best to resolve customer issues related to billing or payment inquiries
- Trained new employees on Accounts Receivable processes and procedures
- Resolved disputes regarding past due invoices or discrepancies between invoices and purchase orders
- Negotiated payment terms with customers to ensure timely payments
- Collaborated with internal teams such as sales staff to ensure accuracy of customer data in company systems
- Established policies and procedures for Accounts Receivable operations to ensure compliance with legal regulations and internal controls
- Evaluated financial reporting systems, accounting and collection procedures, and investment activities and made recommendations for changes to procedures, operating systems, budgets and other financial control functions
- Recruited staff members and oversaw training programs.
Accounts Receivable Supervisor
ENSEMBLE HEALTH PARTNERS
04.2018 - 03.2021
- Analyzed customer accounts, credit reports, and financial statements to determine the best approach for resolution
- Conducted regular follow-up calls with clients failing to pay bills
- Developed and implemented strategies to reduce delinquency rates and improve debt recovery
- Evaluated existing systems and processes used in collections operations and suggested improvements where needed
- Prepared monthly reports detailing overall performance metrics for management review
- Enhanced team productivity by providing regular training on accounting software and tools
- Maintained accurate records of all collection activities following company policy
- Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts
- Managed over 500+ hospital accounts worth $31M while supervising a team of 20 account representatives
Assistant Program Manager
LASH GROUP, AMERISOURCEBERGEN
01.2013 - 02.2018
- Managed a team of 15 inbound call associates while ensuring call metrics were met (AHT, ACT, etc.)
- Ensured the program operated according to contractual obligations by providing day-to-day guidance to team members, by monitoring compliance with program policies and procedures
- An integral part of training the team by seeking ways to improve training/onboarding processes
- Assisted in resolving customer issues and concerns in a professional and timely manner
- Recommended improvements to increase program operational efficiency and effectiveness
- Monitored program performance against established goals and metrics to identify areas of improvement
- Supported senior management by preparing agendas for meetings and taking minutes during sessions
- Provided guidance and mentoring to junior staff members, fostering a supportive work environment that encouraged growth and learning
Education
Bachelor of Arts - Business Administration And Management
American InterContinental University
Schaumburg, ILSkills
- Microsoft Office Suite including Excel
- Knowledge of GAAP principles and revenue recognition standards
- Interdepartmental Collaboration (Sales, Marketing)
- Bank of America (electronic payment processing)
- Skilled Past-due balance management
- Risk Assessment Capabilities
- Exceptional organization
- Customer Service Management
- Performance Metrics Monitoring
- Cash Flow Management
Certification
South Carolina Notary Public
Veterans Administration (VA) Certified Caregiver
References
References available upon request
Timeline
Accounts Receivable Manager
BAKER & TAYLOR
03.2022 - Current
Collections Manager
GLOBAL PLASMA SOLUTIONS
03.2021 - 02.2022
Accounts Receivable Supervisor
ENSEMBLE HEALTH PARTNERS
04.2018 - 03.2021
Assistant Program Manager
LASH GROUP, AMERISOURCEBERGEN
01.2013 - 02.2018
Bachelor of Arts - Business Administration And Management
American InterContinental University
South Carolina Notary Public
Veterans Administration (VA) Certified Caregiver
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