Terriunna Ward
Cleveland,MS
Summary
Motivated CSR/Specialist with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Patient Advocate
VXI- Inc. Solutions
05.2024 - Current
- Assisted in the development of individualized treatment plans for clients based on their specific needs.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Provided emotional support to patients and their families during difficult times.
- Participated in community outreach events focused on educating individuals about healthcare options available in the area.
- Assisted with the completion of insurance paperwork for patient coverage.
- Advised on available resources such as financial assistance programs or home care options.
CUSTOMER SERVICE, TECHNICAL SUPPORT
KELLY SERVICES
05.2020 - 10.2022
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Compiled customer feedback and recommended service delivery improvements to management
- Provided primary customer support to internal and external customers in fast-paced environment.
Customer Service Representative
Vandelay industries
06.2018 - 05.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers in fast-paced environment.
Pharmacy Specialist
Blue Cross and Blue Shield
San Francisco, CA
03.2016 - 03.2018
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Maintained compliance with state and federal drug laws.
- Counseled patients on drug therapies to ensure proper intakes.
- Monitored stock levels of medications and placed orders when necessary.
- Assisted customers with prescription refills and inquiries.
- Participated in quality assurance activities such as reviewing medication errors reports.
National Guard
U S Army
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Responded to emergencies with speed, efficiency and knowledgeable assistance
- Monitored social media and online sources for industry trends
- Prepared relevant SRM documents in conformance with Safety
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
Education
Mississippi State University
Starkville, MS01.2018
High School Diploma -
East Side High School
Cleveland, MS06-2014
Skills
- Managing PPE
- Report preparation
- Technical support
- Administrative support
- Data entry
- Sale expertise
- Creative problem solving
- Complaint resolution
- POS systems expert
- Service standard compliance
- Strategic sales knowledge
- Computer proficient
- Good listening skills
- Well-qualified and proficient in handling complex customer issues and promoting
- Positive experiences Efficiency-driven and organized with team-oriented mentality and
- Maintaining Patient Records
- Controlled Substance Management
- Drug Ordering & Storage
- Specialized Pharmacy Services
- Patient Rights
- Quality Assurance
- Computer savvy
- Technical assistance
- Resource Utilization
Timeline
Patient Advocate
VXI- Inc. Solutions
05.2024 - Current
CUSTOMER SERVICE, TECHNICAL SUPPORT
KELLY SERVICES
05.2020 - 10.2022
Customer Service Representative
Vandelay industries
06.2018 - 05.2020
Pharmacy Specialist
Blue Cross and Blue Shield
03.2016 - 03.2018
National Guard
U S Army
Mississippi State University
High School Diploma -
East Side High School
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