Terri Y. Hayes
Vallejo,CA
Summary
Professional licensed Real Estate Salesperson. Seeking a position in the area of property management. Skilled at Marketing, customer service, budget analysis, conflict resolution, Ethics and federal and State Real Estate laws.
Overview
26
26
years of professional experience
Work History
Assistant Property Manager
FPI Management
Fairfield
12.2023 - Current
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Interacted with potential renters during showings providing information about the property features.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Ensured compliance with all applicable laws related to fair housing practices.
- Organized community events to foster positive relationships among residents.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Conducted apartment tours for potential tenants and answered questions about property.
- Explained policies and procedures to tenants and enforced rules.
- Escalated critical issues to property manager to promote immediate resolution.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Real Estate Agent
Keller Williams Vaca Valley
Vacaville, CA
08.2019 - Current
- Successfully managed real estate transactions, guiding clients through the buying and selling process.
- Showed residential properties and explained features, value and benefits of available homes.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Planned and coordinated open house events, inspections and closings.
- Verified accuracy of documentation and fund disbursements for sales.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
Employment Resource Specialist Quality Assurance
Solano County Health and Social Services
Vallejo, CA
10.2006 - 09.2018
- Completed Federal and State data reporting and audit preparations
- Data collection
- Coached, mentored and motivated employee's to improve quality control process.
- Reviews cases for accuracy and compliance with policy and procedures for all public assistance programs
- Development of CalWorks, CalFresh, Medi-Cal, Welfare-to-Work, and CMSP adhocs for error detection and prevention
- Coordinate activities to ensure timely completion of tasks and projects within the Welfare-to-Work program
Eligibility Worker III
Solano County Health and Social Services
Vallejo, CA
01.1999 - 10.2006
- Assisted the unit supervisor as a lead worker to provide resolution of more difficult, complex, and unusual eligibility problems
- Supervised a unit of 7 to 10 staff
- Assisted in the training of unit staff
- Reviews cases for accuracy
- Maintains liaison with other departmental staff
- Evaluates all information obtained against multiple complex aid program regulations to assess for initial eligibility for public assistance
- Analyzes changes in financial, employment, family, and personal information to determine and authorize continuing eligibility for multiple aid programs.
Education
Property Management
Contra Costa College
San Pablo, CA05.2023
Degree - Progress
Solano Community College
Fairfield, CASkills
- Customer Service
- Marketing
- Issue Resolution
- Knowledge of Landlord-tenant Laws
- Negotiations
- Knowledge of Fair Housing Regulatory Compliance
- Excellent Verbal and Written Communication
- Microsoft Office Knowledge
- CRM (Customer Relationship Management) software
- CMA (Comparative Market Analysis)
- Inspection Coordination
Additional Information
- California DRE License 02097014
Timeline
Assistant Property Manager
FPI Management
12.2023 - Current
Real Estate Agent
Keller Williams Vaca Valley
08.2019 - Current
Employment Resource Specialist Quality Assurance
Solano County Health and Social Services
10.2006 - 09.2018
Eligibility Worker III
Solano County Health and Social Services
01.1999 - 10.2006
Property Management
Contra Costa College
Degree - Progress
Solano Community College
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