Terriyelle McGee
Metairie,LA
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bank Teller
Capital One
Metairie, LA
12.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Managed cash drawers, balancing funds accurately at the end of each shift.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Hostess
Desi Vega Seafood and Prime Steaks
Metairie, LA
09.2024 - 08.2025
- Managed reservation system to optimize seating arrangements and minimize wait times for patrons.
- Trained new hosts on customer service standards, operational procedures, and reservation management systems.
- Developed strong relationships with regular customers, fostering a loyal client base through personalized service initiatives.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supervisor and Cashier
Starbucks
New Orleans, LA
04.2016 - 09.2024
- Trained and mentored new baristas on coffee brewing techniques and customer engagement strategies.
- Implemented workflow improvements, enhancing speed of service during peak hours.
- Resolved customer complaints effectively, fostering a positive environment and repeat business.
- Maintained cleanliness standards in compliance with health regulations and company policies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Education
Bachelor's Degree - Health Sciences
Delgado Community College
New Orleans, LA05-2030
High school diploma -
Bonnabel High School
Kenner, LA05-2012
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Customer relationship development
- Cash counting
- Phone etiquette
- Clear communication
Accomplishments
- Earned Props for outstanding customer service in March.
Certification
- CPR and AED
- August 2015 to August 2017
Additional Information
Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements. Excellent communication skills, very reliable, very dependable and well rounded.
Languages
English
Full Professional
Timeline
Bank Teller
Capital One
12.2025 - Current
Hostess
Desi Vega Seafood and Prime Steaks
09.2024 - 08.2025
Supervisor and Cashier
Starbucks
04.2016 - 09.2024
Bachelor's Degree - Health Sciences
Delgado Community College
High school diploma -
Bonnabel High School