Stephanie Miller
Brooklyn,New York
Summary
Highly skilled professional with 10+ years of experience in Leadership and HR. Proven expertise in coaching, employee relations, and strategic planning. Track record of implementing process improvements to enhance customer and employee satisfaction. Skilled in recruitment, training, and utilizing HRIS systems for continuous improvement.
Overview
8
8
years of professional experience
Work History
Consumer Resolution Agent
United Healthcare
New York, NY
08.2022 - Current
- Collaborated with cross-functional leaders to evaluate customer feedback and behavior patterns, identifying key areas for enhancement of satisfaction and issue resolution success rates.
- Contributed significantly to United Healthcare's retention rate by improving overall service quality through process optimization.
- Created and executed comprehensive training programs for the Consumer Resolution team, resulting in improved management of complex customer cases and sustained high-resolution success rates.
- Optimized employee satisfaction levels and enhanced customer retention rates by motivating through a well-designed rewards regime leveraging excellent performance delivered by the team.
- Collaborated with IT department to stay updated on latest technical applications and tools enhancing resolution process and efficiency at United Healthcare.
- Fostered a collaborative and supportive atmosphere within the Consumer Resolution team at United Healthcare by organizing routine team meetings and feedback sessions focused on addressing challenges, exchanging best practices, and enhancing overall performance.
Healthcare Benefits Specialist
United Healthcare
03.2021 - 01.2022
- Researched emerging healthcare benefits trends and industry best practices to enhance United Healthcare's benefits packages and maintain competitiveness in the market.
- Provided strategic recommendations based on thorough analysis of healthcare benefit trend forecasts using data analytics tools, enabling United Healthcare to make proactive adjustments to their packages.
- Implemented impactful training initiatives, driving higher employee engagement with healthcare benefits and ultimately improving overall well-being in the market.
- Spearheaded the integration of healthcare benefits, mental health assistance and physical wellness schemes in order to foster a productive and healthy workplace culture.
- Stay informed about federal and state laws and regulations governing healthcare benefits, guiding United Healthcare in policy development, implementation for compliance to mitigate risks, maintain strong market reputation.
- Crafted customized healthcare benefits solutions based on the distinctive requirements and inclinations of United Healthcare's multifarious clients, ensuring superior employee contentment and loyalty in a fiercely fought sector.
Visual Merchandiser Recruiting Manager
H&M
New York, NY
09.2016 - 03.2021
- Crafted and implemented unique recruitment approaches that ensured the acquisition of exceptional visual merchandisers, enhancing market advantage.
- Developed and implemented training programs to enhance visual merchandisers' skills in utilizing new technology and digital tools for impactful in-store displays, staying updated on market trends and customer preferences.
- Employed data analytics tools to monitor recruitment metrics while evaluating the efficiency of visual merchandiser hiring strategies, offering valuable insights for ongoing enhancement and proactive talent acquisition approaches.
- Providing recommendations based on regular market research and analysis, I help adjust recruitment strategies for visual merchandising talent acquisition. By staying ahead of the competition, we can attract top candidates to H&M.
- Led efforts to ensure diverse talent acquisition while promoting an inclusive work environment through implementation of diversity and inclusion initiatives into the visual merchandising recruitment process at H&M
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY01-2023
A.A - Political Science
Georgia State University
Atlanta, GA01-2015
Skills
- Report Preparation
- Federal, state, and local laws knowledge
- Records handling
- HRIS Systems
- Business Analytics
- Trend evaluations
Timeline
Consumer Resolution Agent
United Healthcare
08.2022 - Current
Healthcare Benefits Specialist
United Healthcare
03.2021 - 01.2022
Visual Merchandiser Recruiting Manager
H&M
09.2016 - 03.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
A.A - Political Science
Georgia State University
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