TERRLYN AUGUSTUS
Chicago,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
30
30
years of professional experience
Work History
Store Manager II
FedEx Office
02.2015 - Current
- Understand and model FedEx Office values to customers and team members.
- Coach and teach my team and ensure they have the tools and information needed to support company goals and perform their jobs.
- Take ownership of all store controls SOP, financials, safety, scheduling, and compliance with state/federal laws and system management through leadership and delegation.
- Monitor inventory levels and order supplies as needed.
- Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Assistant Manager
FedEx Kinkos
02.2015 - 11.2022
- Lead the store business unit, focusing on creating a consistent and positive customer experience.
- Assisted in the supervision and oversight of all team members and business operations, monitoring/facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes.
- Managed the store in the absence of the Store Manager.
Lead Consultant
FedEx Office
02.2005 - 11.2015
- Followed instructions of supervisors and assist other team members in performing center functions.
- Took lead responsibility for digital imaging, scheduling/running black and white or color production on full-service orders.
- Provided excellent customer service by answering questions, offering advice, and helping customers find the best solutions for their projects.
- Troubleshoot technical issues related to equipment or software.
- Follow safety guidelines when operating machinery and handling materials.
- Managed the store in the absence of the Store Manager.
Customer Service Associate
Kinkos
09.1995 - 02.2005
- Provided customer expertise in signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
- Set-up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Education
ASSOCIATES DEGREE - Paralegal Studies
MACCORMAC BUSINESS SCHOOL
01.2019
BUSINESS CERTIFICATE - Business/Office Studies
PYRAMID INSTITUTE
02.1995
DIPLOMA - Business/Office Studies
EDWIN G. FORMAN HIGH SCHOOL
05.1984
Skills
- Interpersonal skills
- Proficient in Microsoft Office tools
- Excellent verbal and written communication skills
- Canon C700 copier
- Konica Minolta C45
- Customer response
- Training and mentoring
- Inventory control
- Store merchandising
Timeline
Store Manager II
FedEx Office
02.2015 - Current
Assistant Manager
FedEx Kinkos
02.2015 - 11.2022
Lead Consultant
FedEx Office
02.2005 - 11.2015
Customer Service Associate
Kinkos
09.1995 - 02.2005
BUSINESS CERTIFICATE - Business/Office Studies
PYRAMID INSTITUTE
DIPLOMA - Business/Office Studies
EDWIN G. FORMAN HIGH SCHOOL
ASSOCIATES DEGREE - Paralegal Studies
MACCORMAC BUSINESS SCHOOL
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