TERRON BEVERLY
Chicago,IL
Summary
Customer-focused professional with 10+ years of experience in customer service, hospitality, security, and transportation. Skilled in building relationships, processing payments, resolving concerns, maintaining accurate records, and handling confidential information. Comfortable identifying customer needs, recommending services, and learning new systems quickly.
Overview
5
5
years of professional experience
Work History
Security Officer
Rush University Medical Center
07.2025 - Current
- Assist patients, visitors, and staff while providing professional customer service in a fast-paced environment.
- Complete accurate reports, protect confidential information, and follow established policies and procedures.
- Identify potential risks or unusual activity and coordinate with departments when concerns need to be escalated.
Front Desk Clerk
Hilton Chicago
03.2023 - 04.2025
- Built strong guest relationships by listening to individual needs and providing personalized service.
- Processed payments and guest account information accurately using computerized systems.
- Resolved account, billing, and reservation concerns while maintaining accurate records and protecting sensitive information.
- Identified customer needs and recommended services that best fit their situation.
Regional Truck Driver
Schneider National
03.2022 - 03.2023
- Managed customer deliveries, schedules, electronic records, and required documentation accurately.
- Communicated with customers and internal teams to provide updates and resolve service concerns.
- Followed company procedures and compliance standards while working independently.
Skills
- Customer Relationship Building
- Needs-Based Service
- Cash & Payment Processing
- Sales & Service Recommendations
- Customer Account Support
- Fraud & Risk Awareness
- Confidentiality
- Microsoft Office
- Data Entry & Computer Systems
- Strong communication
- Fast learner
- Customer-facing sales conversations
- Dependable
- Cash/payment experience
- Professional problem-solving
Timeline
Security Officer
Rush University Medical Center
07.2025 - Current
Front Desk Clerk
Hilton Chicago
03.2023 - 04.2025
Regional Truck Driver
Schneider National
03.2022 - 03.2023