Terry Adams
Banning,CA
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
32
32
years of professional experience
Work History
Sales Manager
Red Bull
Palm Desert
04.2002 - Current
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Created and presented monthly reports to management on sales performance.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Managed daily operations of sales department, including supervision of staff members.
Operations Manager
Saia Motor Freight
Fontana
06.1997 - 09.2002
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed key performance indicators to measure effectiveness of operational processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Operations Supervisor
Yellow Freight
Fontana
02.1992 - 07.1997
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Implemented cost-saving measures throughout the organization's operations.
- Directed employees on how to use equipment properly and safely.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Education
Associate of Business - Business Management
San Bernardino Valley College
San Bernardino, CA07-2001
High School Diploma -
Fairley High School
Memphis, TN06-1982
Skills
- Sales Tracking
- Order Management
- Key account development
- Proposal Development
- National account management
- Strategic account development
- Account Management
- KPI Tracking
- Business Planning
- Performance Management
- Revenue Forecasting
- Consultative Sales
- Analytical problem solver
- Bilingual in [Language]
- Sales process
- Sales Coaching
- Salesforce
- Sales process engineeringe
- Goal Setting
- Risk Mitigation
- Sales territory growth
- Team Oversight
- Sales engagement techniques
- Brand-building strategies
- Sales strategy development
- Complex project negotiations
- Continuous improvements
- Marketing strategy
- Prospecting skills
- Fortune 500 company sales background
- Territory Management
- CRM Software
- Sales expertise
- Social Media Savvy
- Direct Sales
- Persuasive Negotiations
- Territory and account management
- Database Management
- Promotional sales events
- Resolution-oriented
- Customer Billing
- Motivational Skills
- Market intelligence
Timeline
Sales Manager
Red Bull
04.2002 - Current
Operations Manager
Saia Motor Freight
06.1997 - 09.2002
Operations Supervisor
Yellow Freight
02.1992 - 07.1997
Associate of Business - Business Management
San Bernardino Valley College
High School Diploma -
Fairley High School