Terry-ann Gordon
Bear,DE
Summary
Dynamic and results-oriented professional with a strong work ethic, demonstrated at Jamaican Cafe Cuisine. Proven expertise in quality control and machine operation, enhancing production efficiency through effective multitasking and adherence to safety protocols. Recognized for fostering teamwork and maintaining a clean work environment, consistently meeting tight deadlines.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Production Floater
Jamaican Cafe Cuisine
Bear, DE
11.2023 - Current
- Promoted a positive work culture by maintaining open communication channels with colleagues and supervisors alike.
- Delivered consistent results under pressure while maintaining strict adherence to company policies and guidelines.
- Enhanced production efficiency by streamlining processes and implementing time-saving strategies.
- Displayed strong problem-solving skills when faced with unexpected issues or obstacles during daily operations.
- Demonstrated flexibility in adapting to changing production demands, minimizing disruptions to schedules.
- Improved communication between departments, fostering collaborative problem-solving for production challenges.
- Contributed to a safe working environment by following safety protocols and promoting workplace cleanliness.
- Streamlined inventory management processes, resulting in better organization and accessibility of materials.
- Consistently met tight deadlines through effective time management and prioritization of tasks.3
- Assisted in achieving production targets by coordinating with team members and ensuring smooth workflow.
- Played an integral role in cross-functional teams tasked with improving overall operational effectiveness.
- Assisted in training new hires on proper procedures, helping them acclimate quickly to their roles within the facility.
- Adapted quickly to various job roles within the facility, increasing overall productivity and efficiency levels.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Reviewed production schedules and streamlined processes.
Crew Member
Resturant Of Jamaica KFC.
Jamaica West Indies
01.1998 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Boosted repeat customer rates by providing friendly and engaging service.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Fostered positive team environment by assisting coworkers during rush periods.
- Increased customer satisfaction with prompt and accurate order taking.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Improved team morale, leading to increased productivity and reduced turnover.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Crew Trainer.
Restaurant Associates Burger King.
Jamaica West Indies
05.2002 - 02.2014
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Enhanced team performance by conducting detailed training sessions on customer service best practices.
- Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
- Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
- Facilitated engaging team-building activities that strengthened collaboration among crew members.
- Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
- Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
- Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
- Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
- Enhanced operational efficiency by training crew members on best practices for inventory management.
- Established and maintained quality control standards.
Factor Woker Seamstress
Jamaica Needle Craft
Kingston ,St. Andrew. Jamaica West Indies.
02.1990 - 03.1997
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
- Effectively collaborated with team members during large-scale production orders which resulted in meeting strict deadlines without compromising quality standards.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Ensured accurate measurements were taken for each client''s project, resulting in well-fitting final products that required minimal adjustments.
- Consistently adhered to company safety protocols while operating sewing equipment, minimizing workplace accidents and ensuring the well-being of team members.
- Meticulously maintained all sewing equipment, resulting in improved machine performance and reduced downtime.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected finished garments to address flaws and verify adherence to quality standards.
- Applied and replaced decorative sequins, beading and ribbons to enhance and repair garments.
- Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
- Checked conformance of finished pieces with rulers.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
Clothing And Textiles , Food And Nutrition.
Terryann Gordon
Jamaica West Indies Skills
- Workplace cleanliness
- Efficient multitasking
- Safety protocols adherence
- Deadline-driven mentality
- Cross-functional teamwork
- Team collaboration
- Quality control expertise
- Machine operation
- Safety management
- Teamwork
- Strong work ethic
- Teamwork and communication
- Positive attitude
Accomplishments
- Achieved Employee of the month by completing work with accuracy and efficiency.
Timeline
Production Floater
Jamaican Cafe Cuisine
11.2023 - Current
Crew Trainer.
Restaurant Associates Burger King.
05.2002 - 02.2014
Crew Member
Resturant Of Jamaica KFC.
01.1998 - 09.2021
Factor Woker Seamstress
Jamaica Needle Craft
02.1990 - 03.1997
Clothing And Textiles , Food And Nutrition.
Terryann Gordon