TERRY-ANN HALL-FRANCIS
West Palm Beach,FL
Summary
Dedicated and adaptable professional with experience in administrative support and client care, complemented by coursework in early childhood education. Strong communicator with excellent time-management and problem-solving skills, committed to serving students with patience, compassion, and integrity. Guided by Christian values and a desire to support a nurturing, Christ-centered learning environment. Excited to contribute to your school community as a dependable and caring substitute teacher who encourages students academically, socially, and spiritually.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Bull Top Taste Restaurant
02.2025 - Current
- Process customer orders, handle cash and card transactions, and ensure accurate change.
- Assist with daily sales recording and balance registers at the end of shifts.
- Provide courteous service and resolve customer concerns in a professional manner.
- Communicate feedback and daily updates to management for improved operations.
- Support meal preparation and service during high-traffic hours to maintain efficiency.
Administrative Support Officer
Department of Co-operatives and Friendly Societies
10.2022 - 11.2024
- Delivered high-level administrative and customer service support to staff and the public.
- Prepared official correspondence, reports, and employee documentation.
- Receive and Train New Hires
- Managed office supplies, schedules, and staff attendance tracking.
- Assisted with HR functions such as recruitment, performance appraisals, and leave administration.
- Maintained filing systems and ensured timely distribution of documents.
- Provided policy guidance and represented the unit at meetings and workshops.
- Trained and onboarded new staff members on office procedures, systems, and organizational policies.
- Supervised summer interns, office attendants, and the office secretary, providing direction, task assignments, and performance oversight.
Customer Care Specialist
Vistaprint Limited (Leading US Company)
01.2014 - 11.2022
- Provided customer assistance via phone, email, and live chat for North American and Canadian clients.
- Diagnosed and resolved inquiries regarding products, billing, and orders with professionalism.
- Achieved performance targets in quality, response time, and customer satisfaction.
- Collaborated with management to identify process improvements and reduce customer effort.
- Facilitated team meetings and HR-related programs to support employee engagement.
Client Care Assistant
Stone Paper and Wood (SPAW)
01.2013 - 01.2014
- Supported daily office operations, managed schedules, and maintained purchase records.
- Processed orders, handled client communication, and ensured timely task delegation.
- Strengthened customer satisfaction by resolving service-related concerns effectively.
Customer Care Representative
ACS, A Xerox Company
01.2011 - 01.2012
- Responded to customer inquiries about Xerox products, billing, and services.
- Processed service requests, orders, and account updates with high accuracy.
- Maintained customer interaction records in CRM and met key performance metrics.
- Provided solutions and escalated complex technical issues as needed.
Education
Bachelor of Science - Business Administration
Montego Bay Community College
St. James, JamaicaSkills
- Customer Support
- Strong Verbal & Written Communication
- CRM Systems & Email Platforms
- Conflict Resolution & Empathy
- Microsoft Office & Data Entry
- Time Management & Multitasking
- Leadership & Team Collaboration
- Adaptability & Continuous Learning
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Created and operated a small business producing handmade interactive learning materials designed to support early childhood development and hands-on learning.
- Successfully supported school operations through volunteering, fundraising planning, and event coordination.
- Demonstrated strong leadership and communication skills while serving in multiple ministry roles within the church community.
- Consistently recognized for patience, compassion, and a nurturing approach when working with children, parents, and community members.
- Proven ability to organize, manage, and motivate teams through various church and community leadership positions.
Affiliations
- Haverhill Community Church
Certification
- Early Childhood Level 2
- Bachelors of Science in Business Studies
INTERESTS
Music, Research, Project Planning, Event Coordination, Organizing
VOLUNTEER WORK
Youth Leader — Portland Association of Baptist Youths
- Led youth programs focused on spiritual growth, mentorship, and community building.
- Planned and facilitated lessons, activities, and Bible-based discussions for children and teens.
- Led worship services, coordinated music teams, and contributed to building a Christ-centered environment.
- Developed strong public speaking and group leadership skills.
- Coordinated mission trips, managed team operations, and supported community outreach activities in Jamaica.
- Provided guidance and spiritual support to participants while working cross-culturally.
- Assisted with planning and organizing school fundraising events, improving school resources and student experiences.
- Collaborated with teachers, administrators, and parents to support school initiatives and student success.
- Represented parent perspectives in school decision-making and community engagement efforts.
Timeline
Cashier
Bull Top Taste Restaurant
02.2025 - Current
Administrative Support Officer
Department of Co-operatives and Friendly Societies
10.2022 - 11.2024
Customer Care Specialist
Vistaprint Limited (Leading US Company)
01.2014 - 11.2022
Client Care Assistant
Stone Paper and Wood (SPAW)
01.2013 - 01.2014
Customer Care Representative
ACS, A Xerox Company
01.2011 - 01.2012
Bachelor of Science - Business Administration
Montego Bay Community College