Terry Ayers
Belgrade,MT
Summary
Accomplished business leader with a proven track record at Dry Fly Builders, enhancing customer satisfaction and streamlining operations for efficiency. Expert in business administration and customer relations, demonstrated through strategic marketing initiatives and robust client relationships. Achieved significant repeat business by fostering a team-oriented environment and implementing innovative sales management strategies.
Overview
34
34
years of professional experience
Work History
Owner / Shop Manager / Sales
Dry Fly Builders
11.2019 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Shop Manager / Cabinet and Furniture Sales
Brandner Design
05.2014 - 11.2019
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Implemented effective cost control measures to reduce overheads and maintain profitability.
- Managed budgeting and financial planning, maintaining healthy cash flow.
Cabinet Shop Manager
Continental Construction Cabinet Shop
07.2012 - 05.2014
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Owner /Manager of Operations
Ayers Builders LLC
01.1990 - 07.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Education
No Degree - CNC230 Programming And Nested Based Operation
Stiles University
Grand Rapids, MI01.2023
High School Diploma -
Boyne City
Boyne City, MI12.1989
Skills
Customer Relations
Business Administration
Marketing
Small business operations
Customer Service
Scheduling
Purchasing and planning
Bidding processes
Sales management
Timeline
Owner / Shop Manager / Sales
Dry Fly Builders
11.2019 - 01.2024
Shop Manager / Cabinet and Furniture Sales
Brandner Design
05.2014 - 11.2019
Cabinet Shop Manager
Continental Construction Cabinet Shop
07.2012 - 05.2014
Owner /Manager of Operations
Ayers Builders LLC
01.1990 - 07.2012
No Degree - CNC230 Programming And Nested Based Operation
Stiles University
High School Diploma -
Boyne City
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