Terry Ballard
Olathe,KS
Summary
Punctual route driver with 13 years of experience servicing businesses and residences. Friendly and reliable individual possessing first-rate communication, navigational and time management abilities. Well-versed in building positive customer relationships. Qualified and energetic CDL Class A Driver with 27 years' experience driving. Self-motivated and clean-cut with a commitment to vehicle maintenance and high-standards for upkeep. Certified Route Driver with commitment to punctuality and safety. 27 years working with truck maintenance and Pre and Post trip equipment inspection. Looking for a job with a professional company that takes safety seriously. Safety-conscious driver experienced with commercial trucks and heavy equipment. Works quickly to meet daily targets. Adapts quickly to changing situations to overcome problems and maintain performance. Customer-focused professional with dedication to safe driving and meeting deadlines. Courteous and cordial with desire to give customers excellent support and service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company's goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Trash Route Driver
Waste Management/L&K Services
Louisburg, KS
07.2019 - Current
- Provided excellent customer service by addressing any issues or concerns promptly.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Maintained accurate recordkeeping of mileage, stops, and container counts for daily routes.
- Participated in route sequence planning with Route Supervisors, identifying areas where rerouting would be more efficient.
- Responded quickly to emergency situations while on the road.
- Stayed up-to-date with routes, traffic patterns, hazardous conditions.
- Reviewed routes and expected delivery time frames to determine proper order of stops.
- Maintained professional appearance and attitude at all times while representing the company.
- Drove trash truck 150-200 miles per day to serve 75-163 customers.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Adhered strictly to safety requirements while operating a commercial vehicle.
- Followed DOT regulations when driving commercial motor vehicles.
- Regularly communicated with dispatch regarding route progress and changes as needed.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
- Reported any accidents or incidents immediately to management team.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Commercial Trash Truck Driver
City Of Olathe
Olathe, KS
08.2011 - 07.2019
- Resolved customers' complaints regarding services.
- Consulted with customers to gain feedback and improve service.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Participated in route set up planning with Route Supervisor.
- Responded quickly to emergency situations while on the road.
- Stayed up-to-date with routes, traffic patterns, hazardous conditions.
- Reviewed routes and expected delivery time frames to determine proper order of services.
- Maintained professional appearance and attitude at all times while representing the company.
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Kept accurate logs of all deliveries and trips.
- Drove truckloads to customer sites daily and completed proper paperwork.
- Maintained accurate recordkeeping of mileage, stops, container counts for daily routes.
- Delivered goods to customers in a timely and accurate manner.
- Contacted customers prior to delivery to coordinate delivery times.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Ensured all deliveries were properly documented and signed for if required.
- Navigated with map and GPS to houses.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Adhered strictly to safety requirements while operating a commercial vehicle.
- Followed DOT regulations when driving commercial motor vehicles.
- Regularly communicated with dispatch regarding route progress and changes as needed.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
- Reported any accidents or incidents immediately to management team.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Aubrey High School
Aubrey, TX05-1988
Skills
- Commercial Material Transportation
- Excellent Customer Service
- Delivery Management
- Professional Appearance
- CDL Class A
- Equipment Operation
- Route Planning
- Effective Communication Abilities
- Equipment Monitoring
- Safe Driving Practices
- Equipment Pre and Post Inspections
Affiliations
* In addition to my regular job I enjoy umpiring Girl's Fastpitch Softball with my 2 youngest daughters on the weekends. I also work at Blue Valley Recreation umpiring Adult Slowpitch softball in the evenings and in the winter I officiate kids basketball at BVRC.
I love to go fishing with my youngest daughter and her boyfriend, here in the near future I'll be able to take my oldest daughter and my granddaughter.
Certification
- I am forklift certified having completed an OSHA Forklift Certification Course
- I have 30+ years operating heavy equipment I have operated frontend loaders, skid steer, track loaders, track bulldozer, backhoe and track hoe. Front loader, rear loader, and roll off trash trucks.
Timeline
Residential Trash Route Driver
Waste Management/L&K Services
07.2019 - Current
Commercial Trash Truck Driver
City Of Olathe
08.2011 - 07.2019
High School Diploma -
Aubrey High School
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