Terry Barlow

* Conduct comprehensive periodic reviews of existing customer accounts, ensuring meticulous ongoing due diligence, and the accuracy of all customer information.

* Proactively identified and escalated potential money laundering cases through in-depth data analysis, directly contributing to the prevention of significant financial losses for the company.

* Efficiently responded to inquiries from regulatory agencies regarding AML compliance practices, providing clear, accurate documentation, and explanations.

* Expertly managed the end-to-end process of gathering and reviewing customer documentation, conducting thorough screenings, and ensuring strict adherence to all relevant AML regulations.

* Spearheaded the tracking and analysis of criminal fraud activities, including the continuous monitoring of financial transactions to identify and interpret irregular patterns.

* Diligently observed and scrutinized customer transactions to proactively detect and prevent fraudulent activities such as account takeovers, friendly fraud, theft, and other emerging risks.

* Effectively communicated with merchants and cardholders to verify questionable charges, successfully preventing potential financial losses.

* Consistently resolved complex customer issues within established service level agreements, ensuring customer satisfaction and minimizing negative impact.

* Expertly handled a high volume of inbound calls, addressing outstanding account balances for a diverse portfolio of clients.

* Successfully executed payment collections for outstanding debts while consistently delivering exceptional customer service.

* Proficiently reviewed, researched, and analyzed leads to identify and establish contact with debtors, maintaining accurate records of all pertinent information through meticulous data entry.

* Maintained strict adherence to all applicable state and federal collection regulations, ensuring ethical and compliant practices.

* Provided engaging musical entertainment at a wide range of private, social, and corporate events, effectively interacting with diverse audiences during live performances.

* Developed customized playlists and created dynamic mixes for various radio stations, demonstrating a strong understanding of musical genres and audience preferences.

* Possessed a broad knowledge of music across all genres and a keen ability to cater to specific audience tastes and requests.

* Provided comprehensive technical assistance to clients experiencing issues with Apple iOS devices.

* Educated customers on device specifications, new features, and detailed usage instructions, enhancing their understanding and satisfaction.

* Accurately documented all call details within the historical database, ensuring comprehensive record-keeping and facilitating efficient follow-up.

• Ensured compliance with company policies and procedures regarding technical support operations.

* Thoroughly reviewed loan documents to ensure complete consistency and full compliance with all federal and state regulations, as well as internal company policies.

* Expertly managed a diverse portfolio of loan types, including Conventional, FHA/VA, and Refinance loans, effectively handling foreclosure and bankruptcy accounts.

* Conducted in-depth process analysis of bankruptcy and foreclosure default and retention servicing activities, identifying areas for potential improvement.

• Researched relevant case law pertaining to specific facts presented by individual clients.