Terry Bauer
West,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
Project Control Anaylsis
Blue Cross Blue Shield Of Michigan
02.2015 - 12.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Team Leader
Blue Cross Blue Shield Of Michigan
05.2013 - 02.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Customer Service Representative
Blue Cross Blue Shield Of Michigan
03.1986 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Direct Data Entry Operation
Blue Cross Blue Shield Of Michigan
02.1981 - 03.1986
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Education
Associate of Applied Science - Business Administration
Davenport University
Dearborn, MI07.2015
Skills
- Medicare Part B
- Claims Handling and Coverage Verification
- Patient Engagement
Timeline
Project Control Anaylsis
Blue Cross Blue Shield Of Michigan
02.2015 - 12.2020
Team Leader
Blue Cross Blue Shield Of Michigan
05.2013 - 02.2015
Customer Service Representative
Blue Cross Blue Shield Of Michigan
03.1986 - 02.2015
Direct Data Entry Operation
Blue Cross Blue Shield Of Michigan
02.1981 - 03.1986
Associate of Applied Science - Business Administration
Davenport University
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