Terry Benjamin
Weston,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Mains'l
12.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Case Management Associate
Broward Health
03.2019 - Current
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Evaluated diagnostic data to determine eligibility and needed services.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
Data Entry Clerk
Broward Health
03.2022 - 08.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma -
Dillard
Fort Lauderdale, FLLife Incl Variable Annuity 214
Florida Department of Finacial Services
Tallahassee, FL2019
Skills
- Appointment Scheduling
- Customer Service
- Data Entry
- Documentation and Reporting
- Understanding Customer Needs
- 30-40 Wpm Typing Speed
- Call Resolution
- First Call Resolution
- Strong Analytical and Problem Solving Skills
- Computer Skills
- Payment Processing
Timeline
Customer Care Representative
Mains'l
12.2022 - Current
Data Entry Clerk
Broward Health
03.2022 - 08.2023
Case Management Associate
Broward Health
03.2019 - Current
High School Diploma -
Dillard
Life Incl Variable Annuity 214
Florida Department of Finacial Services
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