Terry Benjamin

Collaborate with the Program Manager and Direct Support Professionals to achieve goals of the people supported while providing person-centered care. Support Coordinator will provide direct support and connecting while leading and mentoring the Direct Support Professionals.

• Meal planning
• Grocery shopping
• Budgeting and managing household bills
• Scheduling and accompanying individuals to doctor’s appointments
• Coaching and collaboration with the team
• Provide supports consistent with what is needed for the person and authorized for Mains’l to provide (this may include dressing, bathing, responding to behavioral and mental health crisis, coaching through difficult situations, etc.)
• Managing and administering medications
• Collaborate and communicate effectively with the team on service plans
• Documenting as instructed, ensuring accurate records for ongoing support
• Ensure a safe and structured environment
• Assisting in scheduling, coaching, and training of Direct Support Professionals

• Interacted with team members across departments to research and resolve customer issues.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Verified basic needs are being met, providing navigation assistance for various benefits and available services.
• Provided information and referrals to community partners and other treatment providers.
• Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
• Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
• Developed strong rapport with clients, fostering trust necessary for effective intervention.
• Strengthened families'' resilience through crisis intervention, counseling, and referral services.
• Visited home environments to help clients develop comprehensive life, technical, and job skills.
• Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Developed and implemented comprehensive case management plans to address 25-30 client needs and goals each month.
• Participated in community events to promote services and engage with public.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

• Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
• Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
• Strengthened families'' resilience through crisis intervention, counseling, and referral services.
• Developed strong rapport with clients, fostering trust necessary for effective intervention.
• Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
• Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
• Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
• Visited home environments to help clients develop comprehensive life, technical, and job skills.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.
• Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
• Promoted family stability by connecting clients with appropriate community resources and services.