Terry Benson
Houlka,MS
Summary
Detail-oriented professional with 21+ years of experience and a proven knowledge of equipment maintenance, safety compliance, equipment operation and above all customer service and satisfaction. Aiming to leverage my skills to successfully fill the position of Fertilizer Manager II My work history proves I am dependable and service oriented toward customers and their needs .
Overview
26
26
years of professional experience
Work History
Field Service Representative
Geringhoff
Saint Cloud, MN
07.2022 - Current
- Diagnosed and resolved mechanical issues on agricultural equipment to ensure optimal performance.
- Provided technical support to customers, enhancing satisfaction with product functionality.
- Collaborated with engineering teams to improve equipment design based on field feedback.
- Led field assessments to identify customer needs, driving targeted solutions for enhanced service delivery.
- Developed comprehensive reports on service activities, contributing to strategic planning initiatives for product enhancements.
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Collaborated with cross-functional teams to resolve complex technical issues effectively.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
- Contributed to increased revenue growth, identifying upsell opportunities during service visits.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Delivered exceptional service under tight deadlines, ensuring that critical equipment was operational for client projects.
- Optimized route planning for service calls, reducing travel time and costs.
- Fostered strong client relationships to understand their needs better and provide tailored solutions.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Enhanced customer satisfaction by providing comprehensive training on equipment usage to end-users.
Truck Driver
Hardin Brothers
Bruce, MS
10.2021 - 07.2022
- Operated heavy-duty trucks for long-haul deliveries across various routes.
- Ensured compliance with safety regulations and industry standards during transportation.
- Conducted pre-trip inspections to maintain vehicle safety and reliability.
- Managed delivery schedules, optimizing routes for efficiency and timely arrivals.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
SERVICE TECHNICIAN
Hood Equipment
Bruce, MS
08.2000 - 10.2021
- At Hood Equipment I was responsible for the repair and maintenance of agricultural and construction equipment. This would include all aspects of the crop production from tillage to harvest. I had achieved Master Tech certifications on numerous CaseIH products. My experience on electrical systems would include all ranges of knowledge from changing light bulbs to reading schematics as well as understanding controller systems. My knowledge and experience on hydraulic systems include but not limited to repairing simple leaks to reading schematics and an understanding of different pumps and hydraulic systems. I have worked hand in hand with customers and engineers to find solutions to problems the customer may have.
Education
High School Diploma -
HOUSTON HIGH SCHOOL
Houston, MS05-1987
Skills
- Adaptability to change
- Field operations
- Diagnostic skills
- Work order preparation
- Preventive Maintenance
- Service calls
- Electrical systems
- Performance monitoring
- Mechanical aptitude
- Schematic interpretation
- Service documentation
- Teamwork and collaboration
Timeline
Field Service Representative
Geringhoff
07.2022 - Current
Truck Driver
Hardin Brothers
10.2021 - 07.2022
SERVICE TECHNICIAN
Hood Equipment
08.2000 - 10.2021
High School Diploma -
HOUSTON HIGH SCHOOL
Section name
- Dear Hiring Manager
- Thank you for the opportunity to apply for the Fertilizer Manager II role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
- I am a detail-oriented professional who has been consistently praised as hard-working by my co-workers and management. Over the course of my career, I've developed a skill set directly relevant to the role you are hiring for, including equipment maintenance, safety compliance and equipment operation. Overall, I have consistently demonstrated analytical, problem-solving and interpersonal abilities in every aspect of my role at Geringhoff as a service rep as well as my role as a service tech at Hood Equipment, and I invite you to review my detailed achievements in the attached resume.
- After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (662) 542-8818 or via email at t10b3406@hotmail.com to arrange for a convenient meeting time.
- Thank you for your consideration, and I look forward to hearing from you soon.
- Sincerely
- Terry Benson