My family, traveling and reading
Terry Berardoni
West Chester,PA
Summary
Results-driven QA Training Specialist with a proven track record in developing impactful training programs and fostering positive learning environments. Demonstrated excellence in quality assurance and e-learning platforms, enhancing employee performance through customized training solutions.
Overview
15
15
years of professional experience
Work History
QA Training Specialist
Jefferson Einstein Montgomery Hospital
East Norriton
04.2016 - Current
- Supported development of training materials and resources for various programs.
- Assisted in delivering training sessions to new employees on core procedures.
- Collaborated with team members to evaluate training effectiveness and participant feedback.
- Contributed to scheduling and organizing training events to enhance employee skills.
- Engaged in continuous self-development through participation in workshops and seminars.
- Provided administrative support for training documentation and record-keeping tasks.
- Fostered a positive learning environment by encouraging open communication among trainees.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
Lead Patient Resource Representative
Lankenau Hospital
Wynnewood, PA
11.2010 - 04.2016
- Developed customer relationships through effective communication and problem-solving techniques.
- Managed inquiries, providing timely responses to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new representatives on best practices and company policies to ensure compliance.
- Led initiatives to enhance operational efficiency, resulting in improved workflow management.
- Mentored junior staff, fostering a culture of continuous learning and development within the team.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
No Degree - Medical Assistant
Delaware County Community College
Media, PASkills
- Learning management systems
- E-learning platforms
- Training program development
- Training program design
- Virtual training
- Classroom expertise
- Online training experience
- Performance assessment
- Onboarding programs
- Classroom experience
- New hire on-boarding
- Schedule coordination
- Materials preparation
- Quality assurance
Interests
Timeline
QA Training Specialist
Jefferson Einstein Montgomery Hospital
04.2016 - Current
Lead Patient Resource Representative
Lankenau Hospital
11.2010 - 04.2016
No Degree - Medical Assistant
Delaware County Community College