Terry Berberich
Loganville,GA
Summary
Veteran Collector bringing 20-year background to business collections. Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquent invoices.
Overview
43
43
years of professional experience
Work History
Commercial Collection Specialist
Tri Mark Co.
01.2023 - 12.2023
- Collected 400-500 past-due high-dollar accounts by phone and email
- Worked independently and in teams to bring accounts up to date every month
- Resolved billing disputes by reissuing invoices and researching misapplied payments
- Issued holds on pending invoices for delinquent accounts
- Learning to use Power BI to visualize dashboard reports and connect to data sources.
Copywriter/Content Writer
Self Employed
01.2021 - 12.2022
- Written email marketing, copywriting & landing pages
- Received a Certificate for B2B Copywriting from the American Writers & Artistic Institute
- Freelanced copywriting and researched marketing stories for businesses.
AR/Collections Specialist
Avanos Medical
06.2020 - 12.2020
- Collected 400-500 past-due high-dollar accounts by phone and email
- Worked independently to resolve billing disputes on open invoices through customer portals
- Negotiated extension payment agreements based on reviewing financial documents to determine customers' financial condition and ability to pay debt
- Reissued missing invoices and researched misapplied payments and short-paid accounts.
Collection Specialist
Cultura Technologies
07.2019 - 06.2020
- Collected 300-400 past-due accounts by phone, email, and correspondence
- Negotiated payment schedules and settlements
- Issued invoices and researched misapplied payments and short-paid accounts
- Resolved billing disputes by submitting credit/debit memos.
Accounts Receivable/Collections
Royal Oak Company
09.2018 - 04.2019
- Collected past-due accounts and updated their status
- Negotiated payment plans by reviewing financial documents to onboard new customers
- Counseled customers on paying their invoices promptly so liens would not be filed.
Collections Specialist
The Marena Group
04.2018 - 06.2018
- Completed the collection process on 400 accounts
- Contacted clients via phone and email detailing missing payments
- Verified that we received payments promptly on problem accounts or that liens were filed
- Updated and managed client relationships
- Documented the status of business accounts with the owner to set up a payment schedule for invoices.
Commercial Collection Specialist
Ryder Transportation
09.2010 - 03.2015
- Collected high-dollar (1 million to 3 million dollars) trucking accounts by phone, email, or written mail in an assigned area
- Worked independently, collecting and resolving invoice issues by payment and adjustments
- Handled escalated collection calls to answer billing and delinquent payment schedule questions
- Processed credit/debit memos when necessary to adjust a bill
- Initiated a bankruptcy queue for proof of claim forms and monitored them until the hearing date
- Negotiated extensions and monitored payment schedules and settlements.
Transportation Security Screener/Trainer
US Department of Homeland Security
06.2001 - 08.2010
- Trained to operate and read imaging equipment to screen passengers and luggage
- Attended classes in Customer Service, Dispute Resolution, and Team Building
- Interviewed customers and questioned them on possessing prohibited items
- Chosen to train new employees by the Federal Security Director.
Revenue Collections Supervisor
Illinois Department of Revenue
08.1980 - 09.2000
- Supervised a District Field Office for two years as a Revenue Collections Supervisor and supervised the duties of six field collectors
- Contacted delinquent taxpayers by email and phone to collect taxes
- Made field calls to the business locations to contact the taxpayers when needed
- Made field calls on escalated delinquent accounts
- Planned and held staff meetings to explain new state tax laws and collection techniques
- Counseled taxpayers on filing timely tax returns and paying their obligations
- Represented the department at hearings when business licenses were revoked for delinquent taxes
- Reviewed financial documents to determine an individual or business's financial condition and their ability to pay
- Handled bankruptcy filings for our office and filed Proof of Claims with the courts.
Education
Certificate in B2B Copywriting Mastery -
American Writers & Artists Inc.
06.2021
Bachelor's in professional studies - Business
Roosevelt University
Chicago, IL01.2002
No Degree - Finance And Banking
Blackhawk College
Moline, IL11.1998
Skills
- Excellent communication, dispute resolution, and customer service skills
- Excellent people skills, analytical skills, and time management skills
- Self-motivated, able to prioritize and able to multi-task multiple assignments
- Experienced in Excel (pivot tables, v-lookup), Word, Outlook, SAP, Zoom, Power BI
- Credit Control Knowledge
- Assertiveness
- Empathy and Tactfulness
- Client Relations
- Stress Tolerance
- [Type] software
- Negotiation
- Persuasion techniques
- Microsoft Office
- Customer Relationship Management
- Relationship Building
- Training and Teaching
- Attention to Detail
- Pleasant Telephone Demeanor
- Clear Communication
- Paperwork Processing
- Conflict Resolution
- Negotiation and Resolution
- Basic Mathematics
- Presentation Skills
- Work Planning and Prioritization
- Report Writing
- Persuasive Negotiation
- Documentation and Recordkeeping
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Problem Identification
- Professionalism
- Interpersonal Communication
- Investigative research
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Risk Management
- Professional Demeanor
- Problem-solving aptitude
Timeline
Commercial Collection Specialist
Tri Mark Co.
01.2023 - 12.2023
Copywriter/Content Writer
Self Employed
01.2021 - 12.2022
AR/Collections Specialist
Avanos Medical
06.2020 - 12.2020
Collection Specialist
Cultura Technologies
07.2019 - 06.2020
Accounts Receivable/Collections
Royal Oak Company
09.2018 - 04.2019
Collections Specialist
The Marena Group
04.2018 - 06.2018
Commercial Collection Specialist
Ryder Transportation
09.2010 - 03.2015
Transportation Security Screener/Trainer
US Department of Homeland Security
06.2001 - 08.2010
Revenue Collections Supervisor
Illinois Department of Revenue
08.1980 - 09.2000
Certificate in B2B Copywriting Mastery -
American Writers & Artists Inc.
Bachelor's in professional studies - Business
Roosevelt University
No Degree - Finance And Banking
Blackhawk College
Similar Profiles
Tya LucasTya Lucas
Lead Dispatcher at Tri Mark MfgLead Dispatcher at Tri Mark Mfg
Sawdah NoratSawdah Norat
Paralegal at Mark & MarkParalegal at Mark & Mark
Aiden GarzaAiden Garza
Handyman/Electrician at Handy Mark/Pro MarkHandyman/Electrician at Handy Mark/Pro Mark