Terry Blunden

Supervised daily operations of outpatient facility, ensuring prompt and courteous patient service.

Collaborated with upper management to develop policies and procedures, enhancing clinic efficiency.

• Provided support during audits by gathering requested documents as well as answering questions from auditors.
• Developed and implemented new patient registration processes to streamline workflow.
• Maintained financial records, including billing and accounts receivable and payable.
• Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
• Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
• Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
• Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
• Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
• Provided leadership and guidance to the medical team in order to meet goals and objectives.
• Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
• Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
• Coordinated staff recruitment, training, and scheduling activities.
• Monitored compliance with HIPAA regulations concerning patient privacy rights.
• Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
• Managed vendor relationships for supplies and services related to the practice.
• Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
• Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
• Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
• Mentored and coached interns and newly hired team members on office procedures and computer systems.
• Complied with OSHA and HIPAA regulations.
• Maintained records management system to process personnel information and produce reports.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

As a Clinical Administrator, I was responsible for two locations while ensuring that they both mirrored each other and ran smoothly. I oversee multiple aspects of the practice administration, staffing, budgeting, inventories, patient scheduling, customer service, business development, reporting, and compliance with guidelines. I am comfortable breaking down and delegating tasks when appropriate. My ability to consume, absorb, and analyze large amounts of information has helped me maintain my excellent organizational skills, communication abilities, proactivity, IT skills, customer service skills, and analytical thinking, which are key factors that have helped me in my career. As a manager, I have a responsibility to help maintain the clinic's budget, approve payroll, perform quarterly and annual employee reviews, and provide constructive feedback on their performance to help them meet professional goals. I was the go-to person between patients and healthcare professionals, and I coordinated patient care plans. All electronic billing, claims, and statements were under my supervision and processed by me.

• Analyzed billing trends within the organization to identify areas where cost savings could be achieved.
• Managed provider credentialing processes including verification of licensure status.
• Participated in the development of departmental goals while providing input on operational improvements.
• Served as a liaison between departments for efficient workflow management.
• Provided administrative support to physicians, nurses and other healthcare professionals.
• Assisted in developing, implementing, and evaluating clinical policies and procedures.

As the Practice Administrator, I planned, coordinated, directed, and supervised various elements of the medical facility. Oversight of all billing and collections, design patient services, and implement work policies to ensure that the day-to-day business is taken care of. Handled scheduling, technical issues, and daily patient flow. Interacted daily with employees and patients. Coordinated protocols for patient care. EMR conversion for practices, and worked closely with physicians. Categorize our income and expenses in QuickBooks. Processed all payroll through Paychex and ADP companies.

• Oversaw recruitment efforts for new employees and provided onboarding training sessions.
• Analyzed financial data to identify areas of improvement in cost control initiatives.
• Monitored employee attendance records and maintained time off requests and approvals accordingly.
• Coordinated with insurance companies to verify coverage for patients and determine any additional fees owed by the patient.
• Resolved billing issues promptly to maintain positive relationships with patients.
• Assessed staffing levels against operational needs in order to optimize resources utilization.
• Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
• Supervised administrative personnel responsible for receptionist duties, filing paperwork.
• Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Developed medical programs that promoted community health and research.

Responsible for overseeing all aspects of practice functions to provide the highest quality of care for our patients, and create a positive, team-oriented environment for our staff. Oversee a staff of 30 employees, improve existing office policies and procedures, and implement new policies where necessary. Supervising and monitoring the performance of staff members to maximize efficiency, cooperative interactions, and quality of care. Participating in management programs to enhance skills, I monitored billing and collection activities. Overseeing all IT functions and providing information and proposals on transitioning from a paper to an electronic medical system. Oversee and schedule all facility surgery cases. Financial reports, budgets, collections, aged reports, and marketing.

• Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
• Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
• Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
• Coordinated staff recruitment, training, and scheduling activities.
• Ensured compliance with relevant state laws governing healthcare practices.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.