Terry Bowling Jr

Nashville, TN Innovative and results oriented director with 14 years of professional experience. Emphasis on customer experience and employee engagement. Dedicated to all internal and external customers with the ability to maintain high level of confidentiality. Exceptional creative abilities, goal oriented, seasoned in teamwork culture, extremely resourceful. Proven success in strategically leading and coaching teams to achieve corporate objectives. Ability to implement streamlined processes to maximize time and efficiency. Highly organized with a talent for balancing multiple priorities within a fast-paced environment. Dynamic and motivated with a proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. Skilled in making critical decisions during challenges, and highly competent in organization plus interpersonal relations. Award-winning excellence exceeding sales quotas, managing, training, and supporting teams, and driving organization growth and profitability for small, midsize, and Fortune 500 companies. Exceptional mentor and coach. Combining business acumen with innate leadership abilities to recruit, train, build and retain top-performing teams. Passionate for my career, and it shows in my results and team's work. Organized simultaneous office functions and direct administrative personnel to meet needs of business professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

• Supervised team of 130 team members. Across 3 call centers.

Professional Reference Available upon request.