Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Terry Branch

Livingston,TX

Summary

Results-driven professional with extensive experience in customer relationship management and support. Skilled at identifying customer needs and delivering tailored solutions that enhance satisfaction and loyalty. Proven track record in customer success, with expertise in client relationship management, problem-solving, and driving customer satisfaction. Strong team collaborator, adaptable, reliable, and proficient in communication and conflict resolution

Overview

13
13
years of professional experience

Work History

Virtual Relay Interpreter (VRI)

ZVRS
02.2022 - Current
  • Enhanced communication access by providing accurate and efficient video relay interpreting services.
  • Maintained high level of professionalism and confidentiality when handling sensitive information during video relay calls.
  • Supported clients with diverse needs through customized interpretation approaches tailored to their specific situations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Adapted quickly to changing circumstances within calls, ensuring seamless transitions between topics or speakers as needed.

Server/ Caterer/Manager

Italiano's Restaurant
04.2017 - 03.2024
  • Provided conflict resolution for dissatisfied customers, maintaining positive dining atmosphere.
  • Organized successful private events within establishment, showcasing our ability to cater to diverse range of customer needs and expectations.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Championed teamwork among server staff, creating supportive work environment that encouraged collaboration and efficiency improvements.

Manager

Sprint
05.2012 - 10.2015
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Accomplished multiple tasks within established timeframes.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Associate Of Applied Science - American Sign Language (ASL)

Lone Star College System
Houston, TX
05.2023

Skills

  • English/ ASL Fluency

  • Client Support

  • Simultaneous Interpretation

  • Accuracy Verification

  • Guest Relations Management

  • Sales Expertise

  • Order Accuracy

  • Strong Work Ethic

  • Organizational Skills

  • Effective Communication

  • Problem Solving

  • Courteous Phone Demeanor

Affiliations

CODA International

National Association of the Deaf

Texas Society of Interpreters for the Deaf

Timeline

Virtual Relay Interpreter (VRI)

ZVRS
02.2022 - Current

Server/ Caterer/Manager

Italiano's Restaurant
04.2017 - 03.2024

Manager

Sprint
05.2012 - 10.2015

Associate Of Applied Science - American Sign Language (ASL)

Lone Star College System

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Terry Branch