Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terry Brenner

Harrison,MI

Summary

Experienced individual in Revenue Cycle Management. Strong organizational, problem solving and EPIC. Strong in customer service skills seeking a career opportunity with Ochin.

Experienced with EPIC.

Overview

30
30
years of professional experience

Work History

Patient Admitting Representative

MyMichigan Health
Clare, MI
09.2022 - Current
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Registered emergency room and out patients using proper data entry procedures with EPIC.
  • Completed registration for patients, expertly inputting information to meet provider facility and legal requirements.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Explained policies, procedures and services to patients.
  • Compiled information from patients and caregivers or family members to identify care concerns.

Loan Servicing Specialist

Wells Fargo
Hillsboro, OR
04.2017 - 04.2022
  • Audited files to detect and correct processing errors.
  • Reduced process lags and trained team members on best practices and protocols.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Aligned operational boundaries between processes and production demands.
  • Systems used: ECAR, FDR, HOGAN, IRRIS, ACCURINT, and WORKDAY.

Patient Services

Premier Radiology & Advanced Diagnostic Imaging
Nashville, TN
04.2014 - 12.2016
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Health Information Management
  • Systems used: PACS, RIS, EPIC, CERNER

Office Manager

Credit Bureau of North America
Dickson, TN
02.1993 - 04.2014
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Multiple projects and tasks to ensure high quality and timely delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals, deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Client billing statements
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Performed site evaluations, customer surveys and team audits.
  • Health Information Management
  • Custom software used: CRS

Education

High School Diploma -

Fowler High School
Fowler, MI

Skills

  • Professional behavior, moral character
  • Excellent communication skills
  • Call center management
  • Ability to work independently or part of a team
  • Staff training manuals
  • 22 years customer service experience
  • Manage accounts, client information and data responsibly and confidently
  • Adept at solving quantitative problems
  • 20 years Revenue Cycle Management
  • Multiple project management with the ability to make critical observations and decisions
  • Audits and revenue recovery
  • Analytical experience
  • Risk and Portfolio management
  • Ability to interface directly with staff and supervision
  • Efficient and effective account receivable management
  • Responsible, conscientious performing daily tasks, meeting deadlines and company goals
  • Develop, document, and maintain/revise all project materials
  • Schedule meetings and projects

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Dale Carnegie Certificate of Achievement
  • Exceptional Performance Awards
  • Presidential Awards

Timeline

Patient Admitting Representative

MyMichigan Health
09.2022 - Current

Loan Servicing Specialist

Wells Fargo
04.2017 - 04.2022

Patient Services

Premier Radiology & Advanced Diagnostic Imaging
04.2014 - 12.2016

Office Manager

Credit Bureau of North America
02.1993 - 04.2014

High School Diploma -

Fowler High School

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Terry Brenner