Aquanda Brown
Waukegan,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Track record of effectively advancing improvement strategies, compliance and risk management activities. Strong organizer and problem-solver bringing a deep passion for improving quality of care.
Overview
14
14
years of professional experience
Work History
Operations Senior Specialist III
JPMorgan Chase Bank, N.A.
2022.11 - Current
- Responsible for researching loans currently involved in all levels of mortgage banking litigation and executing related sworn documents.
- Providing timely and accurate responses to legal discovery demands including, but not limited to, Interrogatories, Requests for Admission, and Requests for Production on behalf of Chase.
- Review, revise and execute litigation and discovery documents on behalf of Chase and its entities.
- Communicate with foreclosure and litigation counsel regarding legal and factual issues to ensure all executed documents are factually accurate and legally sound.
- Perform extensive systematic and process related loan account research, including building customized loan histories and providing counsel with comprehensive package of loan information detailing facts applicable to allegations made against Chase within specific deadlines.
- Maintained signing authority to sign bankruptcy documents on behalf of Chase and/or its entities.
- Provide management with root causes and proposed solutions on litigated and escalated matters.
Director of Quality Enhancement
State Of Illinois
2020.07 - 2022.11
- Assumed role of Director of Quality Enhancement to oversee and evaluate all services and activities provided to individuals with intellectual disabilities.
- Provides strategic oversight and management of system-wide, departmental or cross-functional quality improvement projects and programs.
- In collaboration with appropriate management and departments, establishes clear objectives, indicators and action plans; then monitors progress and results to assure overall effectiveness and meeting of targets.
- Ensures Health and Safety of residents residing at Center by conducting quality enhancement reviews.
- Responsible for ensuring Center is survey ready and that all IDPH standards are adhered to.
- Serves as liaison between surveyors and facility staff during surveys. Provides documents and/or records, prep staff for interviews and follow through with any issues by implementing Plans of Correction.
- Review of survey report (Form CMS-2567) and summary of the evidence for the noncompliance observed. Write Abatement Plans and Credible Allegations of Compliance for Immediate Jeopardy and Condition Level Deficiencies and submit plans of correction for approval to CMS or Survey Agency.
- Prepares for and lead monthly Injury Incident Report Committee meeting and conduct audits of injury reports, reviewing them for thoroughness.
- Prepare preliminary reports on quality reviews, makes recommendations of corrective action and/or system improvements.
- Maintain Center's policy and procedural manual and revise policies as needed to ensure compliance.
- Serve as primary support staff in relation to COVID-19 reporting and conducts investigations related to contact tracing of staff and residents.
- Provide training to administrative staff and supervisors to maximize effectiveness and proper delivery of operational processes.
- Coordinates new hire training and provide in-service training to staff to meet certification and accreditation standards and Departmental guidelines.
- Develop, implement, and maintain emergency plans and procedures to be used in response to disaster/emergencies and recovery from these events and oversee safety committee. Participate in Life Safety Survey and write plans of corrections for identified deficiencies.
- Administers safety and emergency preparedness drills and training to new and current employees.
Executive Secretary II
State of Illinois
2019.06 - 2020.07
- Provided full administrative support at senior level to Assistant Facility Director and Facility Director to ensure smooth management of day to day affairs.
- Perform highly responsible administrative duties involving facility-wide projects, operations and management.
- Handled sensitive and complex issues in professional objective manner and supports continuous process improvement.
- Developed and maintained master schedule for over 300+ mental health technicians.
- Developed and implemented numerous operational processes, procedures and systems that align with compliance and business objectives.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office
efficiency. - Directed and conducted variety of studies and investigations relating to problems affecting center and made recommendations to Facility Director on personnel and other administrative matters affecting operations.
- Conducts research in response to OIG investigations including use of tracking systems, review of client files and medical documentation.
- Worked in conjunction with other area employees to ensure that reports and other projects are in compliance with rules and regulation.
- Kept executives up to date on changing business information by documenting meetings, tracking documentation and
collecting team data. - Successfully managed large projects and oversight of staff in varying levels of responsibilities.
- Wrote and distributed executive meeting minutes to department heads and executive team members.
- Serve as primary support staff in relation to COVID-19 reporting.
- Conducts investigations related to contact tracing of staff and residents.
- Assigned as primary timekeeper, process timesheets, review, edit payroll for administrative staff.
Paralegal II
JPMorgan Chase Bank, N.A.
2018.09 - 2019.06
- Thoroughly reviewed, analyzed various legal documents served on Chase and monitored completion of Foreclosure, REO and Eviction Proceedings.
- Identified and mitigated risk exposed to firm and made recommendations based on findings.
- Communicated opportunities for process improvement.
- Consulted with legal professionals to define and document case details.
- Researched cases and attained affidavits to support case needs.
- Organized and prepared case exhibits and evidence for trial.
- Assisted in all elements of civil litigation, including initiating and responding to claims, gathering and presenting
evidence. - Worked with internal departments on loss mitigation.
- Identified and analyzed legal documents, discovery documents and contracts.
- Coordinated with multiple departments regarding responsive documents and document retention.
Paralegal Tutor
Milwaukee Area Technical College
2018.03 - 2018.09
- Provided on-campus academic tutoring for two semesters.
- Provided one-on-one academic tutoring, instructional support, homework assistance during evening hours by appointment or on walk-in basis.
- Customized tutoring and instructional approaches to meet the needs of diverse populations.
- Assisted students in developing relevant skills to better understand curriculum outside of the classroom.
- Performed in-classroom instruction and promoted ongoing learning and self-confidence.
- Tutored in the the following academic subject areas: Intro to Paralegalism; Legal Research; Civil Procedure; Legal Writing; and Litigation Practice.
Legal Specialist III
JPMorgan Chase Bank, N.A.
2016.04 - 2018.09
- Responsible for researching loans currently involved in all levels of mortgage banking litigation and executing related sworn documents.
- Providing timely and accurate responses to legal discovery demands including, but not limited to, Interrogatories, Requests for Admission, and Requests for Production on behalf of Chase.
- Review, revise and execute litigation and discovery documents on behalf of Chase and its entities.
- Communicate with foreclosure and litigation counsel regarding legal and factual issues to ensure all executed documents are factually accurate and legally sound.
- Perform extensive systematic and process related loan account research, including building customized loan histories and providing counsel with comprehensive package of loan information detailing facts applicable to allegations made against Chase within specific deadlines.
- Maintained signing authority to sign bankruptcy documents on behalf of Chase and/or its entities.
- Provide management with root causes and proposed solutions on litigated and escalated matters.
Litigation Paralegal/Independent Contractor (Remote)
Upright Law
2013.10 - 2016.04
- Assist in handling large litigation matters generally with particular focus arising out Fair Debt Collections Practices Act and Fair Credit Reporting Act violations.
- Coordinating efforts related to fact investigation and discovery obligations, including electronic and paper document retrieval and conducting document collection interviews.
- Draft and review responses to Interrogatories, Request for Production of documents, identifying witnesses and coordinating logistics for same.
- Draft motions for violations of automatic stay and discharge violations including preparation of settlement agreements.
- E-Filing in numerous Bankruptcy and District Court throughout United States including Northern and Southern District of Indiana, Eastern and Western District of Michigan, Western District of Wisconsin, Arizona and Florida and many more.
- Communicated pertinent information to clients via phone, email and mail.
- Filed pleadings and required paperwork with court clerk according to strict deadlines.
- Coordinated subpoena services and other day-to-day support activities for legal office.
- Consulted with clients, witnesses and legal professionals to define and document case details.
Senior Paralegal/Chapter 7 Trustee Assistant to David P. Leibowitz
Lakelaw
2010.06 - 2016.01
- Attendance at § 341 Meeting of Creditors.
- Responsible for overall review and monitoring of Chapter 7 bankruptcy cases which includes case administration, asset administration, asset recovery and trustee reporting.
- In-debt examination and analysis of bankruptcy petition schedules and documentation from petitioners, e.g., financial statements, reports, inventories, invoices and employee data, for purposes of determining relevance to case and legal sufficiency, and identifying discrepant, missing, or erroneous information.
- Liquidation of estate property and correspondence to Debtor's counsel to facilitate liquidation.
- Draft various pleadings i.e., (Applications to Employ, Motion to Sell, Motion to Turnover, Complaints, Demand Letters, Subpoenas and Motion to Extend Discharge).
- Assist with all aspects of depositions and other discovery preparation including drafting discovery requests and responses, subpoenas, notices and other court pleadings and documents. Preparation of No-Asset Reports, Trustee Final Reports, Trustee Distribution Reports and Trustee Interim Reports.
- Prepare fee applications and edit billing records.
- Analyze claims and supporting documentation and draft objection to allowance of any claim that is improper.
- Support managing attorney in commercial bankruptcy and restructuring practice involving Chapter 11 cases.
- Provided training to new employees focused on performance strategies, company procedures and legal requirements.
- Facilitated communication to enable effective settlement discussions between counsel, defendants and plaintiffs.
Education
MBA - Public Administration
Southern New Hampshire University
Hooksett, NH05.2024
Certificate - Residential Director Core Training
Illinois Department of Human Services
Springfield, IL02.2022
Certificate - Human Rights Committee Chairperson Training
Illinois Department of Human Services
Springfield, IL01.2022
Certificate - Leading Healthcare Quality And Safety
The George Washington University
Washington, DC09.2021
Certificate - Clinical Supervision & Organization Methods
University of Wisconsin Milwaukee
Milwaukee, Wisconsin02.2021
Certificate - Social Work Ethics & Boundaries
University Of Wisconsin - Milwaukee
Milwaukee, WI02.2021
Certificate - Overview of Illinois I/DD Sexual Education Law
Institute On Public Policy
Chicago, Illinois02.2021
Certificate - Understanding Dual Diagnoses And The DM-ID2
Illinois Crisis Prevention Network Workshop
Springfield, Illinois02.2021
Post-Baccalaureate Certificate - Paralegal Studies
Milwaukee Area Technical College
Milwaukee, WI05.2018
Certificate - Research More Efficiently
Thomson Reuters Westlaw Next
New York, NY11.2017
Certificate - Research More Productively
Thomson Reuters Westlaw Next
New York, NY11.2017
Certificate - Bankruptcy Law
Association Of Bankruptcy Judicial Assistants
St Louis, MO10.2012
B.A - Business Administration/Management
Robert Morris University
Chicago, Illinois05.2006
Skills
- Typing Skills 60 to 70 wpm
- Intermediate/Advanced knowledge of Microsoft Office – (e.g. Word, Excel, Outlook, Access, PowerPoint)
- Strong knowledge of and proven experience working with mental health and quality improvement regulatory requirements and data analysis.
- Knowledge of applicable Medicaid and Medicare laws relating to long term care facilities.
- Knowledge of state and federal requirements including survey protocols and procedures relating to long
term care facilities.
- Knowledge of basic nursing and health care practices including assessment practices, medications and side effects, medical terminology, rehabilitative principles and practices, dietary requirements, specialized services (active treatment), and anatomy.
- Highly organized, dependable, and detailed oriented with ability to cultivate and lead high performing team of administrative staff.
- Above average competency in working with computers, excellent written and verbal communication skills, and exceptional judgment and decision-making abilities.
- Able to multitask on several projects and collaborate with groups and teams of various technical skill level.
Timeline
Operations Senior Specialist III
JPMorgan Chase Bank, N.A.
2022.11 - Current
Director of Quality Enhancement
State Of Illinois
2020.07 - 2022.11
Executive Secretary II
State of Illinois
2019.06 - 2020.07
Paralegal II
JPMorgan Chase Bank, N.A.
2018.09 - 2019.06
Paralegal Tutor
Milwaukee Area Technical College
2018.03 - 2018.09
Legal Specialist III
JPMorgan Chase Bank, N.A.
2016.04 - 2018.09
Litigation Paralegal/Independent Contractor (Remote)
Upright Law
2013.10 - 2016.04
Senior Paralegal/Chapter 7 Trustee Assistant to David P. Leibowitz
Lakelaw
2010.06 - 2016.01
MBA - Public Administration
Southern New Hampshire University
Certificate - Residential Director Core Training
Illinois Department of Human Services
Certificate - Human Rights Committee Chairperson Training
Illinois Department of Human Services
Certificate - Leading Healthcare Quality And Safety
The George Washington University
Certificate - Clinical Supervision & Organization Methods
University of Wisconsin Milwaukee
Certificate - Social Work Ethics & Boundaries
University Of Wisconsin - Milwaukee
Certificate - Overview of Illinois I/DD Sexual Education Law
Institute On Public Policy
Certificate - Understanding Dual Diagnoses And The DM-ID2
Illinois Crisis Prevention Network Workshop
Post-Baccalaureate Certificate - Paralegal Studies
Milwaukee Area Technical College
Certificate - Research More Efficiently
Thomson Reuters Westlaw Next
Certificate - Research More Productively
Thomson Reuters Westlaw Next
Certificate - Bankruptcy Law
Association Of Bankruptcy Judicial Assistants
B.A - Business Administration/Management
Robert Morris University
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