Summary
Overview
Work History
Education
Skills
Websites
Certification
Knowledge Areas
Work Availability
Accomplishments
Timeline
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Terry J. Brunenn

Terry J. Brunenn

Lewisville,Texas

Summary

Global Enterprise Portfolio & Program Management and Transformation Director with 20+ years of leadership experience delivering technology-driven business solutions, organizational change, and operational excellence across life sciences, insurance, financial services, and manufacturing industries. Skilled in building and leading matrixed, cross-functional, high-performing teams and collaborating with stakeholders to execute large-scale enterprise projects. Adept at aligning observability investments with business outcomes and spearheading initiatives to maximize value and efficiency across hybrid cloud environments.

Overview

20
20
years of professional experience
5
5
Certification

Work History

CIO Advisor and IT Operations Management Consultant

FROG CAP
Dallas, TX
05.2021 - Current
  • Built and guided 15+ member IT Service Management Office, creating and implementing 24 standardized processes (contract, financial, service levels) that enhanced governance efficiency across $350M in managed service agreements.
  • Aligned $8M in MSP improvement initiatives for a $32B medical device company, devising strategy that improved global service delivery and negotiated 44% reduction in change request after detailed ticket volume analysis.
  • Crafted an RFP strategy for a $70M, 5-year Application Managed Service & LIMS contract for a $10B biotechnology company that eliminated 45% of contingent resource costs through alignment with the Next-Gen MSP strategy.
  • Steered agile transformation and change management initiatives for a biotechnology company, optimizing the operating model and establishing frameworks for CoS, VMO, SMO, SDM, BRM, and PMO, strengthening MSP contract governance across a 400+ member team.
  • Directed cybersecurity portfolio prioritization for $6B investment management company, creating roadmap that will reduce project backlog and enhance security strategy alignment by 30%.
  • Introduced Business Relationship Management (BRM) within Pharmaceutical Services, aligning supply chain technology solutions with business needs, targeting 20% improvement in delivery, boosting cross-functional visibility.
  • Led transformation initiative for ServiceNow CSDM adoption to deliver 25% CMDB data quality improvement.

Application Portfolio Management, ServiceNow Modernization

DTCC
Dallas, TX
12.2024 - 07.2025
  • Led 40-member team to devise go-live for new ServiceNow environment, rationalizing/consolidating 6k business applications and 10M configuration items to improve CMDB and Application Portfolio Management data.
  • Introduced Common Services Data Model (CSDM), guiding the organization through mapping and standardization of CMDB data, improving data accuracy by 25%, and facilitating smoother integration across ITSM processes.
  • Championed cultural change efforts around CSDM adoption, conducting workshops for 1k+ IT staff, fostering a collaborative approach to data stewardship, and driving a 30% increase in data quality ownership across teams.

Technology Business Management Consultant, Enterprise Program Management Office (EPMO)

USAA
Plano, TX
10.2019 - 05.2021
  • Engaged to remediate OCC-identified compliance policy and procedure deficiencies, advised senior leadership across 3,400-member CIO organization and influencing EPMO execution, IT governance, and software solutions.
  • Advised 9-member ITAM team on tool implementation project plan and aligned $5M IT services demand, instituting governance processes that standardized reporting for greater visibility and reduced generation time by 30%.
  • Adopted Common Service Data Model (CSDM) to attain 90% coverage in mapping relationships between business applications and configuration items (CMDB) to improve application data for total cost of ownership effort (Apptio).
  • Increased productivity by 20% as Delivery Product Owner for ServiceNow SecOps module by refining SAFe Agile/Jira processes, enabling a more efficient workflow and reducing completion time by 15% across a team of 12.

Managing Member, Director of Enterprise Operations & Technology

TECH POINT ADVISORS, LLC.
Portland, OR
08.2018 - 12.2019
  • Spearheaded $2M digital transformation initiative using RealWear wearable devices and process optimization strategies, improving customer efficiency 35% through streamlined workflows and real-time remote mentoring tools.
  • Drove product inception process for new business capabilities while aligning product management process to SAFe agile transformation roadmap. Championed adoption of Agile principles that led to meeting delivery commitments.

Global Head of IT Vendor & Asset Management (ITAM), Office of the CIO

AMERICAN INTERNATIONAL GROUP (AIG)
New York, NY
09.2012 - 07.2018
  • Aligned with a 15-person Vendor Management Office (VMO), eliminating $10M in excess vendor contracts, which improved contract compliance and restructured vendor relationships, enhancing service delivery by 20%.
  • Achieved $135M in cost-savings and $250M in cost avoidance by conducting vendor contract reviews, implementing audit defenses, and ensuring compliance, leading to a 26% year-over-year reduction in software spending.
  • Negotiated $120M in savings on a $38M IBM Application SAMaaS contract, leading a strategic approach that optimized software asset management and streamlined vendor agreements.
  • Reduced software license renewal costs by 15% through a comprehensive application portfolio rationalization/consolidation assessment, enhancing efficiency and cutting redundant licensing expenses.

Senior Director of Transformation & Workforce Planning, Office of the CTO

AMERICAN INTERNATIONAL GROUP (AIG)
New York, NY
09.2012 - 07.2018
  • Formed Transformation Management Office, driving cost improvements of $100M within a $164M technology program, enhancing efficiencies across 23 workstreams and aligning initiatives to corporate transformation goals.
  • Headed 18,000-employee global workforce planning and analytics initiative to restructure the CTO organization, realizing $175M in savings by optimizing workforce distribution and enhancing analytics-driven decision-making.
  • Unified six global ITSM environments, leading the migration to a SaaS-based ServiceNow platform, reducing infrastructure costs by 25% and increasing service response efficiency.

Senior Director of Portfolio Project Management Office, IT Global Services

AMERICAN INTERNATIONAL GROUP (AIG)
New York, NY
09.2012 - 07.2018
  • Directed a $150M project budget, overseeing 300+ projects and managing a team of 30+ project managers to optimize resource allocation, resulting in a 15% increase in project completion rates and improved budget adherence.
  • Achieved $59M in cost savings by consolidating data centers and successfully migrating 6,000+ servers and 2,000 applications, which reduced overhead and improved data center efficiency by 30%.
  • Achieved 100% cost recovery, rolling out Apptio SaaS – Technology Business Management System (TBM).

Education

Master of Management (MM) - Strategic Leadership

University of Dallas

Master of Business Administration (MBA) - Finance

Western Illinois University

Bachelor of Business (BB) - Finance & Operations Management

Western Illinois University

Skills

  • Technology Business Management
  • Project Portfolio Management
  • Vendor Management
  • IT Asset Management
  • Strategic Planning & Execution
  • IT Governance & Value Delivery
  • PMO Design & Implementation
  • IT Transformation
  • Resource Capacity Planning
  • IT Service Management (ITSM)
  • Enterprise Platform Management
  • Data Analytics & Insights
  • Financial Planning
  • Cost / Performance Optimization
  • Demand & Prioritization
  • Change Management
  • Cross Functional Team Building & Leadership
  • Risk Management
  • Technology Adoption

Certification

  • Project Management Professional (PMP), Project Management Institute (PMI)
  • ITIL Foundation Certificate, IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL)
  • Certified Technology Business Management Executive (CTBME), TBM Council

Knowledge Areas

  • Technology Business Management
  • Project Portfolio Management
  • Vendor Management
  • IT Asset Management
  • Strategic Planning & Execution
  • IT Governance & Value Delivery
  • PMO Design & Implementation
  • IT Transformation
  • Resource Capacity Planning
  • IT Service Management (ITSM)
  • Enterprise Platform Management
  • Data Analytics & Insights
  • Financial Planning & Cost / Performance Optimization
  • Demand & Prioritization
  • Change Management
  • Cross Functional Team Building & Leadership
  • Risk Management
  • Technology Adoption

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 13k staff members.
  • Achieved ServiceNow program turnaround by effective planning and driving decisions.

Timeline

Application Portfolio Management, ServiceNow Modernization

DTCC
12.2024 - 07.2025

CIO Advisor and IT Operations Management Consultant

FROG CAP
05.2021 - Current

Technology Business Management Consultant, Enterprise Program Management Office (EPMO)

USAA
10.2019 - 05.2021

Managing Member, Director of Enterprise Operations & Technology

TECH POINT ADVISORS, LLC.
08.2018 - 12.2019

Global Head of IT Vendor & Asset Management (ITAM), Office of the CIO

AMERICAN INTERNATIONAL GROUP (AIG)
09.2012 - 07.2018

Senior Director of Transformation & Workforce Planning, Office of the CTO

AMERICAN INTERNATIONAL GROUP (AIG)
09.2012 - 07.2018

Senior Director of Portfolio Project Management Office, IT Global Services

AMERICAN INTERNATIONAL GROUP (AIG)
09.2012 - 07.2018

Master of Management (MM) - Strategic Leadership

University of Dallas

Master of Business Administration (MBA) - Finance

Western Illinois University

Bachelor of Business (BB) - Finance & Operations Management

Western Illinois University

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