TERRY BUFKIN
Pensacola,FL
Summary
Results-focused general manager with a strong commitment to delivering exceptional customer experiences that foster loyalty and drive repeat business. Known for problem-solving abilities and dedication to streamlining operations, passionate about promoting collaboration among teams to achieve optimal efficiency. Prioritizes building partnerships and relationships, while fostering an empowering work culture. Proven track record of building and maintaining relationships with diverse stakeholders, bringing a unique strength to creating successful connections.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Adventure Motorsports of NWF
09.2023 - Current
- Candid ability to analyze departmental activities and streamline processes. Efforts produced 233% increase in P&L net profits withing first 6 months
- Monitored and directed business operational activities related to providing sales, service, parts, and finance programs for Indian, Ducati, BMW, Suzuki, and Polaris brands
- Developed pre-sales presentations for dealership sales team, cross-sold parts, leaned out processes across all sections, and pursued new ready-to-ride products
- Established six additional finance sources to grow the lending portfolio and allow multiple tier levels of approval, increasing dealership finance penetration by 42%.
- Championed continuous improvement initiatives while managing a diverse team of professionals. Enhanced operational performance across all departments, and fostered a positive work environment.
Finance Manager
Adventure Motorsports of NWF
11.2022 - 08.2023
- Produced 33% increase in revenue/profits for the dealership within first 2 months in the position
- Developed pre-sales presentations for dealership sales team
- Cross-sold parts, accessories, and pursued new ready-to-ride products
- Established six additional finance sources to grow the lending portfolio and allow multiple tier levels of approval, increasing dealership finance penetration by 42%
- Created finance/sales forecasting data worksheet that increased income penetration while also collaborating between sales team and F&I manager.
Sales & Marketing Specialist
Adventure Motorsports of NWF
10.2020 - 10.2022
- Hit the ground running; Completed all available training offered by each manufacturer within two months of hiring date
- Earned the dealerships highest one month sales record of 34 motorcycles within four months from date hired
- Developed pre-sales presentations for dealership sales team
- Ensured each sales team member provided accurate information during test rides, demo days, and open house events
- Presentations focused on model specific features maximizing sales team time with customers, ultimately leading to customers selecting the motorcycle which best fit their needs
- Diligently worked to change customer preconceived notions about “salesman”
- Fostered an open-door, no pressure sales environment
- Received an excellent rating on all customer feedback and efforts directly led to a dealership rating of 4.6
- Hand selected by General Manger to be granted automated system access for proprietary information
- Placed detail specific customer pre-orders, provided dealership manufacturer specific information
- Efforts expedited resolutions for customer complaints and maximized customer satisfaction.
Project Manager
United States Air Force, USAF
06.1999 - 06.2020
- Examined, evaluated, and investigated eligibility for or conformity with local policies and procedures; prepared reports on combat capability, regulations, and public law to enable company compliance and process improvement from the executive level
- Performed trend and root cause analysis to ensure corrective actions are in place to resolve observations and deficiencies; efforts directly led over 500 deficiencies being addressed and a 66% decrease in findings during follow-up inspections
- Synchronized actions of 26 executives and 18 functional directors for inspection program execution; developed cross-functional team to create training course aligning Air Force requirements across 124 locations
- Collected and analyzed data to drive improvement process; reduced managing/storage requirements from 53 devices down to 5; reduced equipment footprint by 81% with zero impact to operations and drove an annual savings of $500K
- Guided executive management through the financial reconciliation process; freed up $28K of budgeted funding to support critical staff purchases
Education
Bachelor of Science - Strategic Leadership
Southwestern College
01.2017
Associate of Science - Human Resources
Community College of The Air Force
01.2015
Associate of Applied Science in Criminal Justice - Criminal Justice
Community College of The Air Force
01.2010
Skills
- Strategic Panning
- Process Optimization (Lean Six Sigma Black Belt)
- Staff Development
- Labor Cost Controls
- Quality Assurance
- Cost Control
- Performance Reviews
- Team Leadership
Certification
Operational Management Certification
Lean Six Sigma Black Belt Certification
Project Management Certification
Coaching Strategies, Harvard University
Lean Six Sigma Green Belt Certification
Timeline
General Manager
Adventure Motorsports of NWF
09.2023 - Current
Finance Manager
Adventure Motorsports of NWF
11.2022 - 08.2023
Sales & Marketing Specialist
Adventure Motorsports of NWF
10.2020 - 10.2022
Project Manager
United States Air Force, USAF
06.1999 - 06.2020
Bachelor of Science - Strategic Leadership
Southwestern College
Associate of Science - Human Resources
Community College of The Air Force
Associate of Applied Science in Criminal Justice - Criminal Justice
Community College of The Air Force
Operational Management Certification
Lean Six Sigma Black Belt Certification
Project Management Certification
Coaching Strategies, Harvard University
Lean Six Sigma Green Belt Certification
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