Terry Caito
Customer Service, Clerical
Delta,OH
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2024
2024
years of professional experience
Work History
Office Manager
Michael S. Killam Enterprises
2003
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Data entry for all incoming orders, scheduled trucks for delivery when needed.
- Accounts receivable, and bank deposits.
A/R & A/P, Receptionist
Wolverine Steel
2003 - 2009
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Generated financial reports and summaries for management review.
Customer Service Representative
Fulton County Processing LTD.
09.2009 - 03.2023
- Worked directly with multiple customers, entering processing information from their purchase orders onto company work orders ensuring all information is correct and complete. Sent completed production information and responded to any concerns or questions.
- Managed high-stress situations and high volume e-mails effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience. Resolved escalated customer issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Robert S. Rogers High School
Toledo 05.2001 -
Skills
Data Entry
Customer service
Administrative support
Office management
Timeline
Customer Service Representative
Fulton County Processing LTD.
09.2009 - 03.2023
High School Diploma -
Robert S. Rogers High School
05.2001 -
Office Manager
Michael S. Killam Enterprises
2003
A/R & A/P, Receptionist
Wolverine Steel
2003 - 2009