
Knowledgeable and dedicated customer service professional with extensive experience in construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Goal-oriented worker with outstanding knowledge of construction organization and building product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and relationship building talents. Committed to best-in-class customer service and maintaining professionalism. Hardworking sales/design/service bringing 20+ years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
I was furloughed by Willoughby Construction in Aug of 2020 due to the supply chain issues of Covid-19 . It was a mutual agreement I would return on Jan 2nd of 2021. Upon looking reviewing status of construction, supply, again it was mutually agreed to make the layoff permanent. Spouse passed in Aug of 2020 after an 8 year illness, so with the climate of covid-19, I retired. After was contacted by Digging & Rigging in June of 2021, Digging & Rigging were looking for estimating/sales/site surveyors. I accepted the position offered in July of 2021.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.