Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Terry Charles

Oklahoma City,OK

Summary

Dynamic professional with extensive experience at the State of Oklahoma Lottery Commission, excelling in customer service and cooking. Proven ability to enhance operational efficiency through meticulous organization and effective multitasking. Recognized for consistently exceeding sales quotas and maintaining high standards in food handling and safety.

Overview

33
33
years of professional experience

Work History

Cook / Baker

State of Oklahoma Lottery Commission
11.2024 - 03.2025
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Clerk

State of Oklahoma Lottery Commission
04.2015 - 10.2019
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Telemarketing Executive

State of Oklahoma Lottery Commission
09.2015 - 04.2019
  • Independently resolved frequent issues faced by users.
  • Showcased remarkable sales capabilities, frequently exceeding established quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Made average of Number outbound and inbound calls per day.
  • Analyzed call data to identify patterns and areas for improvement in both individual and team performance metrics.

Cook/Care Giver

Wesley Village Senior Living Community
10.2000 - 05.2003
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Suggested actionable improvements to streamline training procedures.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Framer

Lancer Inc.
03.1992 - 04.1998
  • Maintained a clean work environment by organizing materials and removing debris at the end of each day.
  • Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
  • Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
  • Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
  • Demonstrated versatility in framing skills by adapting to various project requirements, including residential homes, commercial buildings, and custom projects.

Education

Graduate - Broad

Denison High School
Denison, TX
05.1992

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling

Additional Information

I have 280 work experience in precision machining.

Timeline

Cook / Baker

State of Oklahoma Lottery Commission
11.2024 - 03.2025

Telemarketing Executive

State of Oklahoma Lottery Commission
09.2015 - 04.2019

Clerk

State of Oklahoma Lottery Commission
04.2015 - 10.2019

Cook/Care Giver

Wesley Village Senior Living Community
10.2000 - 05.2003

Framer

Lancer Inc.
03.1992 - 04.1998

Graduate - Broad

Denison High School
Terry Charles