Terry Chrisman
Newport,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
LRK-GLP-CSR
BOTG
11.2024 - 01.2025
- Include customers calling to learn about their defined benefit pension, customers calling to start their pension benefits, for account maintenance (direct deposit changes / address changes), assisting members & beneficiaries within the claims process and answer account information
- Role requires processing and strong ability to navigate Windows based operating systems
- Strong customer service focus is a must
- Ability to convey complex topics to clientele
- Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information
SR-Admin of Appeals
Maximus
03.2023 - 03.2024
- Communicated with customers about questions and concerns related to NY State of Health determinations; relayed information on program eligibility and coverage; filed appeal paperwork for disputed claims
- Handled calls from assistors, navigators, providers, brokers, and administrators
- Maintained detailed documentation about all calls received, conversations had, and services and resolutions offered; updated customer accounts appropriately and connected non-English speaking consumers to the language line
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CSR
Enlightend
02.2022 - 03.2023
- Answer client’s question and concerns for NY State Child Support Help Line, hand, build report with individual assure caller that are going to help them, defuse an irate caller, stay calm in stressful situations, be on time a punctual to open all systems needed to take calls
- Have strong problem solving skills, always professional, show empathy to caller, notate each caller with reason for call and solution provided, be open minded, have weekly meetings with floor supervisor, always be opened for improvement, ability to adapt in every situation
Property Manager
PRESTIGUE PROPERTY MANAGEMENT
11.2017 - 01.2022
- Process rental applications, schedule showings for available apartments, process applicant background checks, maintain grounds of property, communicate with local codes enforcement dept, clean out apartments when tenants move, and maintain maintenance on apartment’s including electrical, painting, pluming etc
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associate of Arts - Business Administration
Herkimer County Community College
Herkimer, NYCertificate - administrative support
Alison
On Line01.2013
GED -
JAMES A. GREEN
Dolgeville, NY01.1989
Skills
- Technical Computing Competence
- Data Analysis
- Strong Customer Service Expertise
- Problem Solving & Critical Thinking
- Results-Driven
- Detail-Oriented Data Management
- Record Keeping Expertise
- Detail-Oriented Organization
- Committed To Continuous Learning
- Loyal Team Member
- Enhance Client Engagement
- Client Interaction Experience
- Customer-Centric Approach
- Effective Complaint Resolution
- Experience with CRM Platforms
Administrative Support Certificate
Studded at Alison Learning and completed Administrative Support classes to Obtain my Certificate February 18, 2023
Timeline
LRK-GLP-CSR
BOTG
11.2024 - 01.2025
SR-Admin of Appeals
Maximus
03.2023 - 03.2024
CSR
Enlightend
02.2022 - 03.2023
Property Manager
PRESTIGUE PROPERTY MANAGEMENT
11.2017 - 01.2022
Associate of Arts - Business Administration
Herkimer County Community College
Certificate - administrative support
Alison
GED -
JAMES A. GREEN
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