Terry Clervil
Oakland, Park ,FL
Summary
Dynamic professional with extensive experience in customer service and cash handling, notably at 5th Avenue Concierge. Excelled in enhancing guest experiences and resolving complaints with a proactive attitude. Skilled in bilingual communication and staff training, consistently exceeding guest satisfaction goals. Demonstrates a strong work ethic and effective problem-solving abilities.
Overview
4
4
years of professional experience
Work History
5th Avenue Concierge
Concierge
Plantation, FL
10.2024 - Current
- Provided information about local attractions, enhancing guest experiences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created welcoming and comfortable environment for guests.
McDonald’s
Cashier Customer Service
Fort Lauderdale, FL
01.2024 - 09.2024
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Dollar General Market
Cashier
Fort Lauderdale, FL
09.2022 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Welcomed customers, offering assistance to help find store items.
Mobil
Cashier
Miami, FL
06.2021 - 08.2022
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Supervised product shipments, ensuring delivery by correct freight company.
- Contacted customer service manager for critical issues needing immediate attention.
- Resolved customer complaints or answered customers' questions.
Education
Lindsey Hopkins Technical College
Miami,Fl 01.2021
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Proactive attitude
- Guest services
- Hospitality
- Guest experiences
- Cash handling
- Bilingual
- Staff training
Timeline
5th Avenue Concierge
Concierge
10.2024 - Current
McDonald’s
Cashier Customer Service
01.2024 - 09.2024
Dollar General Market
Cashier
09.2022 - 12.2023
Mobil
Cashier
06.2021 - 08.2022
Lindsey Hopkins Technical College